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Total quality management : an executive guide to continuous improvement

Author: Hubert K Rampersad
Publisher: Berlin u.a. : Springer, 2001.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Total Quality Management (TQM) is a journey towards improvement, guiding you through a continuous reassessment of yourself, your work and your organization.

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Document Type: Book
All Authors / Contributors: Hubert K Rampersad
ISBN: 3540679677 9783540679677
OCLC Number: 231868941
Description: x, 183 S. : graph. Darst
Contents: Introduction.- Total Quality Management.- The Problem Solving Discipline.- Interpersonal Skills.- Teamwork.- The Quality Improvement Process.- The TQM-organization.- Controlling Change.- An Integrated Step by Step Plan for Continuous Improvement.
Responsibility: Hubert K. Rampersad.

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