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Total quality management : an introductory text

Author: Paul T J James
Publisher: London ; New York : Prentice Hall, 1996.
Edition/Format:   Print book : EnglishView all editions and formats
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Paul T J James
ISBN: 0132071193 9780132071192
OCLC Number: 33440443
Description: xxi, 374 pages : illustrations ; 24 cm
Contents: Ch. 1. The basics of management --
Ch. 2. Total quality management --
Ch. 3. Quality management writers --
Ch. 4. The three views of quality --
Ch. 5. Quality planning --
Ch. 6. Quality of design --
Ch. 7. Organizational structure and design --
Ch. 8. Leadership --
Ch. 9. Group dynamics --
Ch. 10. Human resource management --
Ch. 11. Culture and change management --
Ch. 12. Control --
Ch. 13. Statistical process control --
Ch. 14. Quality economics --
Ch. 15. Quality standards --
Ch. 16. Total quality management: future issues that need to be addressed today.
Responsibility: Paul T.J. James.

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