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Total quality management and employee empowerment : the Ritz-Carlton's success story

Author: Tarun Kapoor; Council on Hotel, Restaurant, and Institutional Education (U.S.)
Publisher: Washington, D.C. : CHRIE, ©1993.
Edition/Format:   VHS video : VHS tape   Visual material : EnglishView all editions and formats
Database:WorldCat
Summary:
Three executives from Ritz-Carlton Hotels discuss implementation of a total quality management program to improve customer service and employee motivation. Presented at the annual Chrie Conference held in 1993 in Chicago, Illinois.
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Material Type: Videorecording
Document Type: Visual material
All Authors / Contributors: Tarun Kapoor; Council on Hotel, Restaurant, and Institutional Education (U.S.)
OCLC Number: 29179944
Performer(s): Host: Tarun Kapoor.
Description: 1 videocassette (80 min.) : sd., col. ; 1/2 in.
Details: VHS.
Responsibility: CHRIE.

Abstract:

Three executives from Ritz-Carlton Hotels discuss implementation of a total quality management program to improve customer service and employee motivation. Presented at the annual Chrie Conference held in 1993 in Chicago, Illinois.

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