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Total Quality Management Case Study in a Navy Headquarters Organization.

Author: Delora M McDaniel; Linda M Doherty; NAVY PERSONNEL RESEARCH AND DEVELOPMENT CENTER SAN DIEGO CA.
Publisher: Ft. Belvoir Defense Technical Information Center FEB 1990.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:
This report documents the efforts of Fleet Support and Field Activity Management (AIR-04), Naval Air Systems Command, to implement Total Quality Management (TQM). It describes AIR-04's TQM implementation plan and its selection of the engineering change proposal (ECP) as the first process to undergo continuous improvement using TQM methodology. The report chronicles the development of a TQM Executive Steering  Read more...
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Document Type: Book
All Authors / Contributors: Delora M McDaniel; Linda M Doherty; NAVY PERSONNEL RESEARCH AND DEVELOPMENT CENTER SAN DIEGO CA.
OCLC Number: 227755405
Description: 47 pages

Abstract:

This report documents the efforts of Fleet Support and Field Activity Management (AIR-04), Naval Air Systems Command, to implement Total Quality Management (TQM). It describes AIR-04's TQM implementation plan and its selection of the engineering change proposal (ECP) as the first process to undergo continuous improvement using TQM methodology. The report chronicles the development of a TQM Executive Steering Committee and Quality Management Board (QMB), the education and training process, and the selection of the ECP process for analysis. Results of data analyses by the QMB are presented along with a description of continuing efforts. Recommendations concern process definition, work prioritization, Just-in-Time training, emphasis on immediate results, and documentation of future actions. Keywords: Total quality management; Project action team; Continuous improvement; Special cause; Common cause; Control charts; Flow chart. (jhd).

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