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Total quality management in government : a practical guide for the real world

Author: Steven Cohen; Ronald Brand
Publisher: San Francisco : Jossey-Bass, ©1993.
Series: Jossey-Bass public administration series.
Edition/Format:   Print book : English : 1st edView all editions and formats
Database:WorldCat
Summary:
"By adopting Total Quality Management (TQM) strategies, business and industry have learned to work smarter and gain a competitive edge in the new global economy. Now, the same principles of Total Quality Management used in private industry are creating a quiet revolution in the public sector. Government is under constant pressure, the authors remind us, to deliver more services with fewer resources. To improve  Read more...
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Additional Physical Format: Online version:
Cohen, Steven, 1953-
Total quality management in government.
San Francisco : Jossey-Bass, ©1993
(OCoLC)607706479
Online version:
Cohen, Steven, 1953-
Total quality management in government.
San Francisco : Jossey-Bass, ©1993
(OCoLC)622707340
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Steven Cohen; Ronald Brand
ISBN: 1555425399 9781555425395
OCLC Number: 27144489
Description: xxii, 228 pages : illustrations ; 24 cm.
Contents: Part one: What is Total Quality Management? --
How TQM can strengthen government performance --
The basic concepts of TQM --
How TQM revolutionizes management--
Part two: Implementing Total Quality Management in public organizations --
Getting prepared: Understanding and overcoming barriers to change --
Taking the first steps: Analyzing your work --
Managerial strategies for implementing TQM --
Part three: Total Quality Management in the real world --
Bringing TQM to the Environmental Protection Agency's office of underground storage tanks --
TQM success stories --
Making TQM work in government: Real-world strategies.
Series Title: Jossey-Bass public administration series.
Responsibility: Steven Cohen, Ronald Brand.
More information:

Abstract:

Sheds light on applying total quality management in the real world of government organizations - showing how to introduce TQM, overcome barriers to change, and make TQM a success story for any  Read more...

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