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Total quality management in the courts : a handbook for judicial policy makers and administrators

Author: Alexander B Aikman; National Center for State Courts. Court Services Division.
Publisher: [Denver, Colo.] : National Center for State Courts, Court Services Division, ©1994.
Edition/Format:   Book   Microform : Microfiche : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Alexander B Aikman; National Center for State Courts. Court Services Division.
OCLC Number: 37686170
Notes: At head of title: TQM.
Reproduction Notes: Microfiche. [Buffalo, N.Y.] : Hein, [1997]. 1 microfiche : negative.
Contents: Introduction and synopsis --
Why TQM in courts? --
What is TQM? --
Advantages and challenges of TQM --
TQM in the courts --
Who are the courts' "customers"? --
The leadership factor --
Using data to make management decisions --
Creating and using teams --
Implementing the TQM process --
Finding initial funds for the TQM effort --
Conclusion --
Appendices.
Other Titles: TQM, total quality management in the courts
Responsibility: Alexander B. Aikman.

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