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Total quality management on campus : is it worth doing?

Author: Daniel Seymour
Publisher: San Francisco : Jossey-Bass, 1994.
Series: New directions for higher education, no. 86.
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Daniel Seymour
ISBN: 0787999628 9780787999629
OCLC Number: 31314441
Description: 96 pages : illustrations ; 23 cm.
Contents: The return on quality investment / Daniel Seymour --
Is total quality worth the effort? How do we know? / Thomas C. Tuttle --
A cost-of- quality model at El Camino College / Timothy D. Miller --
Organizational performance measures : the vital signs of TQM investments / Barbara A. Lembcke --
Value-added education : a president's perspective / Linda M. Thor --
The costs and consequences of quality at the Air Force Academy : a professor's perspective / David B. Porter --
A CFO's perspective on the quality revolution / Alan J. Norton.
Series Title: New directions for higher education, no. 86.
Responsibility: Daniel Seymour, editor.

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