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Total quality management : text with cases

Author: John S Oakland
Publisher: Oxford ; Burlington, MA : Butterworth-Heinemann, 2003.
Edition/Format:   Book : English : 3rd edView all editions and formats
Database:WorldCat
Summary:
"The third edition of TQM: Text with Cases is the result of extensive revision of the second edition. Even John Oakland's famous TQM Model has been revised to reflect developments in the field and the growing importance of the so-called 'Excellence' frameworks." "As with previous editions, the book is written in a logical and practical style, supported by eleven real life case studies, reflecting the latest  Read more...
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Genre/Form: Case studies
Cas, Études de
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: John S Oakland
ISBN: 0750657405 9780750657402
OCLC Number: 51738099
Description: x, 483 p. : ill. ; 25 cm.
Contents: The Foundations of TQM - Understanding quality; Models and frameworks for TQM; Leadership and commitment; Planning - Policy, strategy and goal deployment; Partnerships and resources; Design for quality; Performance - Performance measurement frameworks - a balanced scorecard; Self-assessment, audits and reviews; Processes - Process management; Process re-design/engineering; Quality management systems; Continuous improvement; People - Human resource management; Culture change through teamwork; Communication, innovation and learning; Implementation - Implementing TQM.
Responsibility: John S. Oakland.
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Abstract:

Shows how a Total Quality Management strategy can be applied in all business activities to achieve great performance. This book features material on process modelling and management, quality  Read more...

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"I found the book very informative. It is not only useful in academic courses but is valuable as introductory reading material for managers intending to enhance their knowledge of quality Read more...

 
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schema:reviewBody""The third edition of TQM: Text with Cases is the result of extensive revision of the second edition. Even John Oakland's famous TQM Model has been revised to reflect developments in the field and the growing importance of the so-called 'Excellence' frameworks." "As with previous editions, the book is written in a logical and practical style, supported by eleven real life case studies, reflecting the latest developments from leading exponents of TQM and Business Excellence. Seven of the cases are brand new. Through all this, Professor Oakland demonstrates how a total quality or business excellence strategy can be applied in all activities to achieve world-class performance." "In addition to the framework review and revision, this third edition features several major changes and new material on process management, quality management systems - ISO 9000:2000, human resource management, performance measurement, partnerships & resources, innovation & learning, knowledge management and benchmarking."--BOOK JACKET."
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