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Total quality management.

Author: John S Oakland
Publisher: Butterworth-Heinemann, 1993.
Edition/Format:   Print book : English : 2nd edView all editions and formats
Summary:

This edition has been rewritten and restructured around a new model of Total Quality Management (TQM).

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: John S Oakland
ISBN: 0750609931 9780750609937
OCLC Number: 60014886
Description: x, 463 pages
Contents: Preface; The foundations: a model for TQM; The role of quality in the system; TQM: the tools and the improvement cycle; TQM: the organizational, communication and teamwork requirements; TQM: the implementation; Appendix a: Three American gurus; Appendix b: TQM bibliography; Index.

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