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Total quality service management in the U.S. hotel industry : true service or lip service?

Author: Peter T Tomaras
Publisher: 1994.
Dissertation: Thesis (M.B.A.)--Illinois State University, 1994.
Edition/Format:   Thesis/dissertation : Thesis/dissertation : Manuscript   Archival Material : English
Database:WorldCat
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Genre/Form: Case studies
Material Type: Thesis/dissertation, Manuscript
Document Type: Book, Archival Material
All Authors / Contributors: Peter T Tomaras
OCLC Number: 31473038
Description: vi, 191 leaves : ill. ; 28 cm.
Responsibility: Peter T. Tomaras.

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