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Tourism SMEs, service quality, and destination competitiveness

Author: Eleri Ellis Jones; Claire Haven-Tang
Publisher: Wallingford, Oxfordshire, UK ; Cambridge, MA : CABI Pub., ©2005.
Edition/Format:   Print book : EnglishView all editions and formats
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Eleri Ellis Jones; Claire Haven-Tang
ISBN: 0851990118 9780851990118
OCLC Number: 56191883
Description: xxv, 366 pages : illustrations ; 25 cm
Contents: Tourism SMEs, service quality and destination competitiveness / E. Jones and C. Haven-Tang --
Integrated tourism in Europe's rural destinations : competition or cooperation? / T. Oliver and T. Jenkins --
The peripherality, tourism and competitiveness mix : contradictory or confirmed? / F. Williams and M. MacLeod --
Policy options for the development of an indigenous tourism SME sector in Kenya / G. Manyara and E. Jones --
Quality issues for the family business / D. Getz, J. Carlsen and A. Morrison --
Capability-based growth : the case of UK tourism SMEs / M.M. Augustyn and J. Pheby --
Producing hospitality, consuming lifestyles : lifestyle entrepreneurship in urban Scotland / M. DiDomenico --
Modelling the integration of information and communication technologies in small and medium hospitality enterprises / H.C. Murphy --
Business goals in the small-scale accommodation sector in New Zealand / C.M. Hall and K. Rusher --
The future of the tourism and hospitality workforce begins at home / C. Haven-Tang and D. Botterill --
HRM behaviour and economic performance : small versus large tourism enterprises / A.-M. Hjalager --
Insights into skill shortages and skill gaps in tourism : a study in greater Manchester / C. Lashley --
A typology of approaches towards training in the south-east Wales hospitality industry / S. Moore --
The utilization of human resources in tourism SMEs : a comparison between Mexico and Central Florida / A. Pizam and D.V. Tesone --
Investment support for tourism SMEs : a review of theory and practice / S. Wanhill --
Business confidence in Wales : the Wales tourism business monitor / H. Smith --
The role of a national tourism organization in developing a national tourism quality scheme : the case of Hungary / Z. Behringer and T. Mester --
Leadership and coordination : a strategy to achieve professionalism in the Welsh tourism industry / D. James --
Identifying and exploiting potentially lucrative niche markets : the case of planned impulse travellers in Hong Kong / E. Chan and S. Wong --
Small and medium-sized Libyan tourism enterprises and the national tourism development plan for Libya / M. Jwaili, B. Thomas and E. Jones --
'A virtual huanying, selamat datang and herzlich Wilkommen!' The Internet as a cross-cultural promotional tool for tourism / W.G. Arlt --
The heterodoxy of tourism SMEs / C. Haven-Tang and E. Jones.
Responsibility: edited by Eleri Jones and Claire Haven-Tang.
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