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Toxic emotions at work : how compassionate managers handle pain and conflict

Author: Peter J Frost
Publisher: Boston, Mass. : Harvard Business School Press, ©2003.
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Peter J Frost
ISBN: 1578512573 9781578512577
OCLC Number: 300730592
Description: xii, 251 p. ; 24 cm
Contents: Emotional pain in organizations --
Sources of toxicity in organizations --
The work of the toxin handler --
The toll on toxin handlers --
Healing the handlers --
At the interface : what handlers and their organizations can do --
Leaders handling pain --
The compassionate company : architecting responses to pain --
Looking through the lens of pain.
Responsibility: Peter J. Frost.

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