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Toxic emotions at work : how compassionate managers handle pain and conflict

Author: Peter J Frost
Publisher: Boston : Harvard Business School Press, ©2003.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"No matter where we work or volunteer our time, emotional pain is an unavoidable consequence of doing business. While the sources vary - abusive bosses, combative customers, heavy workloads, impossible deadlines, unexpected tragedies - the result is often the same: We disconnect from work, morale sinks, and performance drops." "Peter Frost argues that what causes this potentially crippling scenario is not pain  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Peter J Frost
ISBN: 1578512573 9781578512577
OCLC Number: 50143744
Description: xii, 251 pages ; 24 cm
Contents: Emotional pain in organizations --
Sources of toxicity in organizations --
The work of the toxin handler --
The toll on toxin handlers --
Healing the handlers --
At the interface : what handlers and their organizations can do --
Leaders handling pain --
The compassionate company : architecting responses to pain --
Looking through the lens of pain.
Responsibility: Peter J. Frost.

Abstract:

"No matter where we work or volunteer our time, emotional pain is an unavoidable consequence of doing business. While the sources vary - abusive bosses, combative customers, heavy workloads, impossible deadlines, unexpected tragedies - the result is often the same: We disconnect from work, morale sinks, and performance drops." "Peter Frost argues that what causes this potentially crippling scenario is not pain itself, but the ways in which organizations respond to pain. When pain is acknowledged and effectively managed, he says, it can be a constructive force for organizational change. But when ignored, pain can poison the workplace - resulting in everything from missed deadlines to an exodus of key staff to a battered bottom line." "Based on an in-depth study of this pervasive phenomenon, Toxic Emotions at Work explores how organizations and their leaders cause emotional pain, how it affects performance, and what can be done to alleviate pain before it becomes toxic. Frost reveals the "behind-the-scenes" work performed by "toxin handlers"--Self-appointed pain managers who help assuage the suffering of colleagues and enable them to refocus on their work. He illuminates the toll this work is taking on toxin handlers' emotional and physical health, and argues that leaders must recognize and share this critical role if their organizations are to remain productive and vital."--Jacket.

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