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TQM : a pictorial guide for managers

Author: John S Oakland; Peter Morris
Publisher: Oxford ; Boston : Butterworth-Heinemann, 1997.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Covers the complex concepts and confusing jargon associated with implementing Total Quality. This book shows students and managers what they need to understand about TQM.

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Genre/Form: Pictorial works
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: John S Oakland; Peter Morris
ISBN: 0750623241 9780750623247
OCLC Number: 36954761
Description: 90 pages : illustrations ; 30 cm
Contents: Quality Chains; Processes; The Model; Commitment and Culture; Communication; Systems; Tools; Teamwork; Implementation.
Responsibility: John Oakland and Peter Morris.
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'... excellent drawings providing easy to understand visual explanations and anecdotes.'Professional Manager'... a worthwhile read for anyone who seriously wants to improve the quality of their Read more...

 
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