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TQM and ISO 9000 for architects and designers

Author: Charles Nelson
Publisher: New York : McGraw-Hill, ©1996.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

This text examines TQM and ISO 9000, and sorts out what does and what does not apply to a particular architectural practice. It aims to help designers and their firms make the best use of TQM  Read more...

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Charles Nelson
ISBN: 0070462771 9780070462779
OCLC Number: 33357696
Description: xiv, 317 pages : illustrations ; 24 cm
Contents: Part 1 Basics: understanding the concepts (including practice, design and quality culture); TQM and the TQM gurus; ISO 9000 quality management; common ground TQM and ISO 9000 QM; relating QM theories to design practice. Part 2 Start now: evaluting your needs (including diagnostic audits and self audits). Part 3 Process: designing your system (including structuring your system, implementation planning, certification pathways for design professionals - improving communication). Part 4 Tools: defining artefacts of pragmatism; (including the basic TQM toolkit; the project brief; audits and the audit process; design reviews; performance specifications; document control). Part 5 Results: making it work/keeping it simple (including going in circles versus feedback loops; capturing and holding corporate memory; optimum documentaion - the fine line between too much and not enough; effective management of the consulting team). Part 6 The bottom line: optimizing your investment (including the marketing edge, as perceived; quality costs and quality profits, risk management; accountability; change and flowing with the times).
Other Titles: TQM and ISO nine thousand for architects and designers
Responsibility: Charles Nelson ; illustrations by Michael Lindell.

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