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TQM for information systems : quality practices for continuous improvement

Author: James W Cortada
Publisher: New York : McGraw-Hill, ©1995.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Designed to give information systems managers and consultants the information and methods they need to apply the principles of TQM to the IS management process. The text is built on internal  Read more...

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Additional Physical Format: Online version:
Cortada, James W.
TQM for information systems.
New York : McGraw-Hill, ©1995
(OCoLC)777377625
Document Type: Book
All Authors / Contributors: James W Cortada
ISBN: 0070237573 9780070237575
OCLC Number: 32654595
Description: xvi, 301 pages : illustrations ; 24 cm
Contents: The quality revolution and what it means to information services; an information technology strategy for quality; applying an information systems quality strategy; business planning and IT planning - the quality links; technology's role in quality improvement; world-class application development; applications that support quality in an enterprise; applying quality practices to IT operations; personnel practices in a quality world; starting the implementation of quality; making quality your management process.
Responsibility: James W. Cortada.

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