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Tragic design : the impact of bad product design and how to fix it

Author: Jonathan Shariat; Cynthia Savard Saucier
Publisher: Sebastopol, CA : O'Reilly Media, [2017]
Edition/Format:   eBook : Document : English : First editionView all editions and formats
Summary:

ad design is everywhere, and its cost is much higher than we think. In this thought-provoking book, authors Jonathan Shariat and Cynthia Savard Saucier explain how poorly designed products can anger,  Read more...

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Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Jonathan Shariat; Cynthia Savard Saucier
ISBN: 149192358X 9781491923566 1491923563 9781491923580
OCLC Number: 985460212
Description: 1 online resource (xi, 203 pages) : illustrations
Contents: Introduction. The Interface that Killed Jenny --
The Role and Responsibilities of Designers --
Design Can Kill. Stupid Errors Versus Stupid Users --
Case Study 1: Therac-25 --
Case Study 2: Ferry Crash in New York City --
Case Study 3: Ford Pinto --
Case Study 4: Flight 148 --
Alternatives to Modes --
Fault Tree Analysis --
Design Can Anger. Why Should You Care About Emotions? --
Characteristics of Impolite Technologies --
Dark Patterns --
Design Can Sadden. The "Dribbblelisation" of Our Users --
Inadvertent Cruelty --
Self-Blame and Humiliation --
"Power User" Features --
Allowing for Abuse --
How to Prevent Causing Sadness --Design Can Exclude. Accessibility --
Diversity, Inclusive Design, Design for All --
Tools and Techniques. Gather as Much Data as You Can --Learn to Recognize Emotions --
What We Can Do --
What We All Can Do --
What Designers Can Do --
They Are Doing Good. Physical Good --
Emotional Good --
Inclusion --
Justice --
What Will You Do? --Companies, Products, and Links --
Index.
Other Titles: Impact of bad product design and how to fix it
Responsibility: Jonathan Shariat, Cynthia Savard Saucier.

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