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Training in interpersonal skills : TIPS for managing people at work

Author: Stephen P Robbins; Phillip L Hunsaker
Publisher: Upper Saddle River, N.J. : Pearson/Prentice Hall, ©2006.
Edition/Format:   Print book : English : 4th edView all editions and formats
Summary:

Designed to provide training in interpersonal skills that complement the conceptual and research material found in most textbooks, this self-contained program gives an action-oriented approach in  Read more...

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Document Type: Book
All Authors / Contributors: Stephen P Robbins; Phillip L Hunsaker
ISBN: 0131481517 9780131481510
OCLC Number: 58604877
Description: xxv, 387 pages : illustrations ; 24 cm
Contents: Ch. 1. Skills : an introduction --
Ch. 2. Self-awareness : a point of departure --
Ch. 3. Self-management : clarifying values, setting goals, and planning --
Ch. 4. Sending interpersonal messages --
Ch. 5. Listening and reading non-verbal messages --
Ch. 6. Providing feedback --
Ch. 7. Goal setting --
Ch. 8. Coaching, counseling, and mentoring --
Ch. 9. Empowering people through delegation --
Ch. 10. Politicking --
Ch. 11. Persuading --
Ch. 12. Applying leadership style --
Ch. 13. Managing change --
Ch. 14. Working with teams --
Ch. 15. Running meetings --
Ch. 16. Valuing diversity --
Ch. 17. Ethical decision making --
Ch. 18. Creative problem solving --
Ch. 19. Resolving conflicts --
Ch. 20. Negotiation.
Responsibility: Stephen P. Robbins, Phillip L. Hunsaker.

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