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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/70258816 Title: Training library staff and volunteers to provide extraordinary customer service Author: Julie Beth Todaro; Mark Smith Publisher: New York : Neal-Schuman Publishers, ©2006. ISBN/ISSN: 155570560X 9781555705602 OCLC:70258816

  
  

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Training library staff and volunteers to provide extraordinary customer service

Author:	Julie Beth Todaro; Mark Smith
Publisher:	New York : Neal-Schuman Publishers, ©2006.
Edition/Format:	Book : EnglishView all editions and formats
Summary:	A guide to training library staff that covers customer service essentials, general training guidelines, preparation, assessing and anticipating the needs of patrons, tracking and responding to feedback, planning self-development days, instituting continuous learning, and more. Includes resource tools.
Rating:	(not yet rated) 0 with reviews - Be the first.