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Training paraprofessionals for reference service : a how-to-do-it manual for librarians

Author: Pamela J Morgan; Julie Ann McDaniel
Publisher: New York : Neal-Schuman Publishers, ©2009.
Series: How-to-do-it manuals for libraries, no. 164.
Edition/Format:   Print book : English : 2nd edView all editions and formats
Database:WorldCat
Summary:

Helps you prepare paraprofessionals for the issues that front line library staff face on a daily basis. This book includes modules on government information, international and corporate information,  Read more...

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Genre/Form: Guides, manuels, etc
Problèmes et exercices
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Pamela J Morgan; Julie Ann McDaniel
ISBN: 9781555706432 1555706436
OCLC Number: 244352673
Notes: Revised edition of: Training paraprofessionals for reference service / Julie Ann McDaniel. 1st ed. 1993.
Description: xiii, 201 pages ; 28 cm.
Contents: Paraprofessionals at the reference desk --
Laying the groundwork --
Creating a training plan --
Orientation --
Basic skills --
Advanced skills --
Ready reference skills --
Communication skills --
Performance management --
Evaluation and revision of training --
Appendix : guidelines for behavioral performance of reference and information service providers.
Series Title: How-to-do-it manuals for libraries, no. 164.
Responsibility: Pamela J. Morgan.
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