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Transforming health care : Virginia Mason Medical Center's pursuit of the perfect patient experience

Author: Charles Kenney
Publisher: New York, N.Y. : Productivity Press, ©2011.
Edition/Format:   eBook : Document : EnglishView all editions and formats

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Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Charles Kenney
ISBN: 9781563273759 1563273756 1439863091 9781439863091
OCLC Number: 714301960
Description: 1 online resource
Contents: PREFACE: A SURPRISING VISIT A NEW IDEA Change or Die Physician-Centric Germ of a New Idea Toyota Mantra: Eliminate Waste JOURNEY TO JAPAN A Daring New Path Skepticism The First Trip An Industrial Symphony "Aren't You Ashamed?" The Missing Piece "This Is Ludicrous" No Going Back THE BLUE YARN A Revealing Value Stream The Patient's Voice New Space, New Process Continuous Improvement Standard Work A Singular Success SAFETY CRUSADE Patient Safety Alerts(TM) A Nurse's Courage A Doctor's Courage Why Shouldn't Everybody Get a Flu Shot? Mrs. Mary McClinton Mistake Proofing A Culture of Safety Evolution of the PSA System AMBULATORY CARE BREAKTHROUGH Stress on Primary Care Moving the Mountain of Waits Mistake-Proofing Care: Early Steps Creating a New Tool Inventing the Flow Station Breakthrough Skill-Task Alignment Primary Care Transformed Going to Jidoka External Setup Biggest Room in the House TRANSFORMING PROCEDURAL CARE Creating a New Ambulatory Surgical Experience Design Challenge Listening to Patients Setup Reduction Breakthrough Center for Hyperbaric Medicine Ask Why Patient Focused TRANSFORMING INPATIENT CARE Geographic Cells Report/Handoff In-Room Documentation Visual Work Environment Medical Emergency Teams Hourly Rounding: From Reactive to Proactive Knowing the Frontline Work Dramatic Change in Nurse Culture Shorter Length of Stay BETTER, FASTER, MORE AFFORDABLE Identifying The Customer "We Can Do Better" Value Stream Reveals Huge Waste Same-Day Access Marketplace Defines Quality Home Run Financial Conundrum Perverse Incentives MANAGEMENT METHOD Seeing Virginia Mason with Fresh Eyes Structure and Discipline Training within Industry Standard Work: Hand Hygiene World-Class Management Daily Management "The State of the Union Every Tuesday Morning" "Everybody Can Be a Leader" Leadership THE JOURNEY CONTINUES Will You Teach Us? If You Build It Role Model The Virginia Mason Institute "Accountable Outside Our Own Walls" The Obstacle of Arrogance A Nonsystem A Sense of Hope The Journey Continues "We're Just Getting Started" SOURCE NOTES APPENDIX Applying VMPS to Business Functions Relentless Attack on Waste Bringing Flow Stations to Specialty Department General Internal Medicine: Spreading Innovation in Ambulatory Care Breaking Down Silos Skill-Task Alignment Uphill Battle Restructuring Introducing Flow Stations The New GIM
Responsibility: Charles Kenney ; foreword by Donald M. Berwick.


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If you work in the health and medical care field and you believe you and your institution are as good as it is possible to be, you should read this book. It will reset your standards and show you how Read more...

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