Home

WorldCat Home About WorldCat Help Get E-mail Updates Feedback

Search

Search for Library Items Search for Lists Search for Contacts Search for a Library

Create lists, bibliographies and reviews: or

<< Return to Search Results

Cite/Export

Cite/Export

Copy a citation

APA (6th ed.)

Chicago (Author-Date, 15th ed.)

Harvard (18th ed.)

MLA (7th ed.)

Turabian (6th ed.)

Export a citation
Export to RefWorks Export to EndNote Export to EasyBib Cancel
Note: Citations are based on reference standards. However, formatting rules can vary widely between applications and fields of interest or study. The specific requirements or preferences of your reviewing publisher, classroom teacher, institution or organization should be applied.
Print
E-mail

E-mail

All fields are required.

The E-mail Address(es) field is required. Please enter recipient e-mail address(es).

The E-mail Address(es) you entered is(are) not in a valid format. Please re-enter recipient e-mail address(es).

You may send this item to up to five recipients.
Enter recipient e-mail address(es): Separate up to five addresses with commas (,)
The name field is required. Please enter your name.
Enter your name: Subject:
The E-mail message field is required. Please enter the message.
E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/69107431 Title: Treat your customers : thirty lessons on service and sales that I learned at my family's Dairy Queen store Author: Bob Miglani Publisher: New York, N.Y. : Hyperion, ©2006. ISBN/ISSN: 1401301983 : 9781401301989 OCLC:69107431

The ReCaptcha terms you entered were incorrect. Please try to match the 2 words shown in the window, or try the audio version.

Cancel
Share
Permalink

Permalink

Copy this URL to link to this page:

Write a review
Rate this item:
- 1
- 2
- 3
- 4
- 5

Treat your customers : thirty lessons on service and sales that I learned at my family's Dairy Queen store

Preview this item

Treat your customers : thirty lessons on service and sales that I learned at my family's Dairy Queen store

Author:	Bob Miglani
Publisher:	New York, N.Y. : Hyperion, ©2006.
Edition/Format:	Book : English : 1st edView all editions and formats
Rating:	(not yet rated) 0 with reviews - Be the first.

Borrow / obtain a copy

Find a copy in the library

Finding libraries that hold this item...

Details

Document Type:	Book
All Authors / Contributors:	Bob Miglani Find more information about:
ISBN:	1401301983 : 9781401301989
OCLC Number:	69107431
Description:	viii, 152 p. ; 20 cm.
Contents:	1 They're Not Just Customers-They're People 9 -- 2 Know Their Names and Their Favorite Flavor 13 -- 3 The Customer Is Still Royalty 17 -- 4 Don't Make Them Wait 23 -- 5 Once in a While, Taste Your Own Ice Cream 29 -- 6 If They Ask for a Medium Cone-Give Them a Medium Cone 35 -- 7 Don't Serve Rotten Bananas 41 -- 8 Never Forget the Plain Old Vanilla 45 -- 9 Always Replace a Dropped Cone 49 -- 10 Want Whipped Cream and Nuts on That? 53 -- 11 The Cherry Is Always Free 57 -- 12 Greet Them and Leave Them with a Smile 61 -- 13 The Boss Is Not the Customer 65 -- 14 Become a Cake Expert 71 -- 15 Don't Raise Prices if Mom Feels Guilty 77 -- 16 When It's Time to Lean, It's Time to Clean 83 -- 17 Gotta Love Your Soft Serve 87 -- 18 Always Offer Your Delivery Guys a Milk Shake 91 -- 19 Bring Them in on a Saturday Morning 95 -- 20 Take Good Care of Your Machines 99 -- 21 Check the Weather Before You Order 103 -- 22 Pay Your Bills on Time 107 -- 23 Go a Mile for Cheaper Milk 113 -- 24 Befriend a Neighbor with a Freezer 117 -- 25 Know the Fat Content 121 -- 26 Show Them How to Serve 125 -- 27 Close the Store on Time 131 -- 28 Don't Let the Mr. Misty Go to Your Head 135 -- 29 Go to the Convention 139 -- 30 Sponsor a Little League Team 143.
Responsibility:	Bob Miglani.

Reviews

User-contributed reviews

You:	Sign In \| Register \| My WorldCat \| My Lists \| My Watchlist \| My Reviews \| My Tags \| My Saved Searches
WorldCat:	Home \| About \| Help \| Get E-mail Updates \| Feedback \| Search

More like this

Subjects

Similar Items