| 内容： |
1 They're Not Just Customers-They're People 9 --
2 Know Their Names and Their Favorite Flavor 13 --
3 The Customer Is Still Royalty 17 --
4 Don't Make Them Wait 23 --
5 Once in a While, Taste Your Own Ice Cream 29 --
6 If They Ask for a Medium Cone-Give Them a Medium Cone 35 --
7 Don't Serve Rotten Bananas 41 --
8 Never Forget the Plain Old Vanilla 45 --
9 Always Replace a Dropped Cone 49 --
10 Want Whipped Cream and Nuts on That? 53 --
11 The Cherry Is Always Free 57 --
12 Greet Them and Leave Them with a Smile 61 --
13 The Boss Is Not the Customer 65 --
14 Become a Cake Expert 71 --
15 Don't Raise Prices if Mom Feels Guilty 77 --
16 When It's Time to Lean, It's Time to Clean 83 --
17 Gotta Love Your Soft Serve 87 --
18 Always Offer Your Delivery Guys a Milk Shake 91 --
19 Bring Them in on a Saturday Morning 95 --
20 Take Good Care of Your Machines 99 --
21 Check the Weather Before You Order 103 --
22 Pay Your Bills on Time 107 --
23 Go a Mile for Cheaper Milk 113 --
24 Befriend a Neighbor with a Freezer 117 --
25 Know the Fat Content 121 --
26 Show Them How to Serve 125 --
27 Close the Store on Time 131 --
28 Don't Let the Mr. Misty Go to Your Head 135 --
29 Go to the Convention 139 --
30 Sponsor a Little League Team 143. |
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图书 : 英语 : 1st ed查看所有的版本和格式