skip to content
Treat your customers : thirty lessons on service and sales that I learned at my family's Dairy Queen store Preview this item
ClosePreview this item
Checking...

Treat your customers : thirty lessons on service and sales that I learned at my family's Dairy Queen store

Author: Bob Miglani
Publisher: New York, N.Y. : Hyperion, ©2006.
Edition/Format:   eBook : Document : English : 1st edView all editions and formats
Database:WorldCat
Summary:
"Customer service is the cornerstone of every successful business, and in Treat Your Customers, corporate businessman Bob Miglani reveals winning strategies for sales and service using anecdotes and analogies from his experiences working at his family's Dairy Queen store. Miglani cuts to the essence of what makes great customer service by sharing clear, concise techniques and guidelines for coping with angry  Read more...
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

 

Find a copy online

Links to this item

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Genre/Form: Electronic books
Additional Physical Format: Print version:
Miglani, Bob.
Treat your customers.
New York, N.Y. : Hyperion, ©2006
(OCoLC)69107431
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Bob Miglani
ISBN: 140138434X 9781401384340 9780316289405 031628940X
OCLC Number: 76878287
Description: 1 online resource (viii, 152 pages)
Contents: 1 They're Not Just Customers-They're People 9 --
2 Know Their Names and Their Favorite Flavor 13 --
3 The Customer Is Still Royalty 17 --
4 Don't Make Them Wait 23 --
5 Once in a While, Taste Your Own Ice Cream 29 --
6 If They Ask for a Medium Cone-Give Them a Medium Cone 35 --
7 Don't Serve Rotten Bananas 41 --
8 Never Forget the Plain Old Vanilla 45 --
9 Always Replace a Dropped Cone 49 --
10 Want Whipped Cream and Nuts on That? 53 --
11 The Cherry Is Always Free 57 --
12 Greet Them and Leave Them with a Smile 61 --
13 The Boss Is Not the Customer 65 --
14 Become a Cake Expert 71 --
15 Don't Raise Prices if Mom Feels Guilty 77 --
16 When It's Time to Lean, It's Time to Clean 83 --
17 Gotta Love Your Soft Serve 87 --
18 Always Offer Your Delivery Guys a Milk Shake 91 --
19 Bring Them in on a Saturday Morning 95 --
20 Take Good Care of Your Machines 99 --
21 Check the Weather Before You Order 103 --
22 Pay Your Bills on Time 107 --
23 Go a Mile for Cheaper Milk 113 --
24 Befriend a Neighbor with a Freezer 117 --
25 Know the Fat Content 121 --
26 Show Them How to Serve 125 --
27 Close the Store on Time 131 --
28 Don't Let the Mr. Misty Go to Your Head 135 --
29 Go to the Convention 139 --
30 Sponsor a Little League Team 143.
Responsibility: Bob Miglani.
More information:

Abstract:

"Customer service is the cornerstone of every successful business, and in Treat Your Customers, corporate businessman Bob Miglani reveals winning strategies for sales and service using anecdotes and analogies from his experiences working at his family's Dairy Queen store. Miglani cuts to the essence of what makes great customer service by sharing clear, concise techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. Both charming and educational, Treat Your Customers will appeal to any business owner, manager, or corporate employee who wants to enhance sales, motivate employees, and keep customers coming back."--Publisher's website.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/76878287> # Treat your customers thirty lessons on service and sales that I learned at my family's Dairy Queen store
    a schema:MediaObject, schema:Book, schema:CreativeWork ;
    library:oclcnum "76878287" ;
    library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/198204312#Place/new_york_n_y> ; # New York, N.Y.
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/nyu> ;
    rdfs:comment "Warning: This malformed URI has been treated as a string - 'http://www.contentreserve.com/TitleInfo.asp?ID={FD940231-139A-48C3-B28F-574485380DDE}&Format=50'" ;
    schema:about <http://experiment.worldcat.org/entity/work/data/198204312#Topic/business_&_economics_management> ; # BUSINESS & ECONOMICS--Management
    schema:about <http://experiment.worldcat.org/entity/work/data/198204312#Topic/customer_services> ; # Customer services
    schema:about <http://experiment.worldcat.org/entity/work/data/198204312#Topic/business_&_economics_organizational_behavior> ; # BUSINESS & ECONOMICS--Organizational Behavior
    schema:about <http://dewey.info/class/658.812/e22/> ;
    schema:about <http://viaf.org/viaf/147727124> ; # International Dairy Queen, Inc.
    schema:about <http://experiment.worldcat.org/entity/work/data/198204312#Topic/customer_relations> ; # Customer relations
    schema:about <http://experiment.worldcat.org/entity/work/data/198204312#Topic/business_&_economics_management_science> ; # BUSINESS & ECONOMICS--Management Science
    schema:about <http://experiment.worldcat.org/entity/work/data/198204312#Topic/business_&_economics_industrial_management> ; # BUSINESS & ECONOMICS--Industrial Management
    schema:bookEdition "1st ed." ;
    schema:bookFormat schema:EBook ;
    schema:copyrightYear "2006" ;
    schema:creator <http://viaf.org/viaf/2221049> ; # Bob Miglani
    schema:datePublished "2006" ;
    schema:description ""Customer service is the cornerstone of every successful business, and in Treat Your Customers, corporate businessman Bob Miglani reveals winning strategies for sales and service using anecdotes and analogies from his experiences working at his family's Dairy Queen store. Miglani cuts to the essence of what makes great customer service by sharing clear, concise techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. Both charming and educational, Treat Your Customers will appeal to any business owner, manager, or corporate employee who wants to enhance sales, motivate employees, and keep customers coming back."--Publisher's website."@en ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/198204312> ;
    schema:genre "Electronic books"@en ;
    schema:inLanguage "en" ;
    schema:isSimilarTo <http://www.worldcat.org/oclc/69107431> ;
    schema:name "Treat your customers thirty lessons on service and sales that I learned at my family's Dairy Queen store"@en ;
    schema:productID "76878287" ;
    schema:publication <http://www.worldcat.org/title/-/oclc/76878287#PublicationEvent/new_york_n_y_hyperion_2006> ;
    schema:publisher <http://experiment.worldcat.org/entity/work/data/198204312#Agent/hyperion> ; # Hyperion
    schema:url <http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=765068> ;
    schema:url <http://www.myilibrary.com?id=606320> ;
    schema:url "http://www.contentreserve.com/TitleInfo.asp?ID={FD940231-139A-48C3-B28F-574485380DDE}&Format=50" ;
    schema:workExample <http://worldcat.org/isbn/9780316289405> ;
    schema:workExample <http://worldcat.org/isbn/9781401384340> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/76878287> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/198204312#Place/new_york_n_y> # New York, N.Y.
    a schema:Place ;
    schema:name "New York, N.Y." ;
    .

<http://experiment.worldcat.org/entity/work/data/198204312#Topic/business_&_economics_industrial_management> # BUSINESS & ECONOMICS--Industrial Management
    a schema:Intangible ;
    schema:name "BUSINESS & ECONOMICS--Industrial Management"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/198204312#Topic/business_&_economics_management> # BUSINESS & ECONOMICS--Management
    a schema:Intangible ;
    schema:name "BUSINESS & ECONOMICS--Management"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/198204312#Topic/business_&_economics_management_science> # BUSINESS & ECONOMICS--Management Science
    a schema:Intangible ;
    schema:name "BUSINESS & ECONOMICS--Management Science"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/198204312#Topic/business_&_economics_organizational_behavior> # BUSINESS & ECONOMICS--Organizational Behavior
    a schema:Intangible ;
    schema:name "BUSINESS & ECONOMICS--Organizational Behavior"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/198204312#Topic/customer_relations> # Customer relations
    a schema:Intangible ;
    schema:name "Customer relations"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/198204312#Topic/customer_services> # Customer services
    a schema:Intangible ;
    schema:name "Customer services"@en ;
    .

<http://viaf.org/viaf/147727124> # International Dairy Queen, Inc.
    a schema:Organization ;
    schema:name "International Dairy Queen, Inc." ;
    .

<http://viaf.org/viaf/2221049> # Bob Miglani
    a schema:Person ;
    schema:familyName "Miglani" ;
    schema:givenName "Bob" ;
    schema:name "Bob Miglani" ;
    .

<http://worldcat.org/isbn/9780316289405>
    a schema:ProductModel ;
    schema:isbn "031628940X" ;
    schema:isbn "9780316289405" ;
    .

<http://worldcat.org/isbn/9781401384340>
    a schema:ProductModel ;
    schema:isbn "140138434X" ;
    schema:isbn "9781401384340" ;
    .

<http://www.worldcat.org/oclc/69107431>
    a schema:CreativeWork ;
    rdfs:label "Treat your customers." ;
    schema:description "Print version:" ;
    schema:isSimilarTo <http://www.worldcat.org/oclc/76878287> ; # Treat your customers thirty lessons on service and sales that I learned at my family's Dairy Queen store
    .

<http://www.worldcat.org/title/-/oclc/76878287>
    a genont:InformationResource, genont:ContentTypeGenericResource ;
    schema:about <http://www.worldcat.org/oclc/76878287> ; # Treat your customers thirty lessons on service and sales that I learned at my family's Dairy Queen store
    schema:dateModified "2015-05-22" ;
    void:inDataset <http://purl.oclc.org/dataset/WorldCat> ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.