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The trusted advisor

Author: David H Maister; Charles H Green; Robert M Galford
Publisher: New York : Touchstone, ©2001.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"Maister, Green, and Galford enrich our understanding of trust - yet they have also written a practical book. Using their model of "The Trust Equation," they dissect the rational and emotional components of trustworthiness. They detail five distinct steps you must take to create a trust-based relationship. Each step - engage, listen, frame, envision, and commit - is described in distinct chapters. The book is  Read more...
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Document Type: Book
All Authors / Contributors: David H Maister; Charles H Green; Robert M Galford
ISBN: 0743212347 9780743212342
OCLC Number: 49220927
Description: 240 pages ; 21 cm
Responsibility: David H. Maister, Charles H. Green, Robert M. Galford.

Abstract:

Integrating detailed analysis, illuminating examples, and a hands-on approach, this practical business handbook explores the essential components and benefits of developing trust-based relationships  Read more...

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Carl Stern CEO, Boston Consulting GroupAn invaluable road map to all those who seek to develop truly special relationships with their clients. Tom Petersauthor of "The Professional Service 50"This is Read more...

 
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