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Trying hard is not good enough : how to produce measurable improvements for customers and communities

Author: Mark Friedman
Publisher: Victoria, BC : Trafford, ©2005.
Edition/Format:   Book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Mark Friedman
ISBN: 1412063973 9781412063975
OCLC Number: 62260525
Description: xiii, 179 p. : ill. ; 24 cm.
Responsibility: Mark Friedman.

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