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Trying hard is not good enough : how to produce measurable improvements for customers and communities

Author: Mark Friedman
Publisher: Victoria, BC : Trafford, ©2005.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
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Document Type: Book
All Authors / Contributors: Mark Friedman
ISBN: 1412063973 9781412063975
OCLC Number: 62260525
Description: xiii, 179 pages : illustrations ; 24 cm
Contents: What is results accountability and how does it work --
The building blocks of results accountability --
Population accountability --
Performance accountability --
Putting population and performance accountability together --
Management, budgeting and strategic planning as a single system --
Implementation issues and challenges --
Closing --
Out on the edge
Responsibility: Mark Friedman.
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