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Turning conflict into profit : a roadmap for resolving personal and organizational disputes

Author: Larry Axelrod; Rowland Johnson
Publisher: Edmonton : University of Alberta Press, ©2005.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"Drawing on psychological and sociological research and years of practical experience, Larry Axelrod and Roy Johnson have identified a new alternative for workplace conflict resolution. The authors explain how "leaning into conflict" not only defuses workplace tensions but also releases blocked energy into positive channels." "Turning Conflict Into Profit challenges the typical ways in which most people perceive,  Read more...
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Additional Physical Format: Axelrod, Larry, 1959-, author.
Turning conflict into profit.:
Edmonton, Alberta, Canada : The University of Alberta Press, 2005. ©2005
(CaOONL)20150088809
(OCoLC)892871563
Document Type: Book
All Authors / Contributors: Larry Axelrod; Rowland Johnson
ISBN: 088864440X 9780888644404
OCLC Number: 58050673
Notes: Includes index.
Description: xii, 293 p. : ill. ; 23 cm.
Contents: 1: The foundations and fallacies of conflict --
Conflict defined --
The conflict trip: denial, despair, and detachment --
The costs of conflict --
Conflict within: the psychology of conflict --
Conflict among: the interpersonal manifestation of conflict --
Conflict across: the cultural roots of conflict --
2: Moving through the narrow place --
3: Turning conflict into profit --
The profit track: insight, inspiration, and investment --
Step 1: Tap the energy --
Step 2: Find the learning --
Step 3: Build relationship --
Step 4: Cultivate innovation --
Step 5: Make better decisions --
Putting it all together.
Responsibility: Larry Axlerod and Rowland (Roy) Johnson.

Abstract:

Conflict in the workplace is expensive when an organisation's efficiency is damaged by friction between employees. Faced with conflict, most people either lean away, avoiding the issue, or charge  Read more...

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"This sounds like wisdom we all could use." Rebecca Wigod, Vancouver SUN, Saturday Books section, July 16, 2005 "Eradicating conflict isn't the goal, Johnson said. Instead, the aim is to teach Read more...

 
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