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Umwerfender Service : die Bibel für den direkten Kundenkontakt

Author: Ron Zemke; Kristin Anderson
Publisher: Frankfurt/Main ; New York : Campus-Verl., 2002.
Edition/Format:   Print book : German : 5., völlig überarb. Aufl., überarb. und erw. NeuauflView all editions and formats
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Document Type: Book
All Authors / Contributors: Ron Zemke; Kristin Anderson
ISBN: 359336929X 9783593369297
OCLC Number: 76369252
Notes: Literaturverz. S. 190 - 192.
Description: 195 S. : ill. ; 23 cm
Other Titles: Delivering knock your socks off service.
Responsibility: Ron Zemke ; Kristin Anderson. Aus dem Engl. von Karin Hansen-Vinçon.

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Linked Data


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