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E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/47521380 Title: Understanding, managing and implementing quality : frameworks, techniques and cases Author: Jiju Antony; David Preece Publisher: London ; New York : Routledge, 2002. ISBN/ISSN: 0415222710 9780415222716 0415222729 9780415222723 9780203464083 0203464087 OCLC:47521380

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Understanding, managing and implementing quality : frameworks, techniques and cases

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Understanding, managing and implementing quality : frameworks, techniques and cases

Author:	Jiju Antony; David Preece
Publisher:	London ; New York : Routledge, 2002.
Edition/Format:	Book : EnglishView all editions and formats
Rating:	(not yet rated) 0 with reviews - Be the first.

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Material Type:	Internet resource
Document Type:	Book, Internet Resource
All Authors / Contributors:	Jiju Antony; David Preece Find more information about:
ISBN:	0415222710 9780415222716 0415222729 9780415222723 9780203464083 0203464087
OCLC Number:	47521380
Description:	xxii, 232 p. : ill. ; 24 cm.
Contents:	Promoting a strategic approach to TQM using a case-based intelligent system / Andreas J. Frangou -- Self-assessment frameworks for business organizations / Ashok Kumar and Ceasar Douglas -- QFD : customer driven design of products and services / Graeme Knowles -- Taguchi methods of experimental design for continuous improvement of process effectiveness and product quality / Jiju Antony -- Statistical process monitoring in the twenty-first century / Michael Wood -- TQM in higher education institutions : a review and case application / Jaideep Motwani and Glenn Mazur -- Do customers know what is best for them? The use of SERVQUAL in UK policing / Nick Capon and Vivien Mills -- Quality in the NHS : can we master the art of 'conversation'? / Harriet Jefferson -- Quality Management in public house retailing : a case study / David Preece, Valerie Steven and Gordon Steven -- Changing supervisory relations at work : behind the success stories of Quality Management initiatives / Patrick Dawson.
Responsibility:	edited by Jiju Antony and David Preece.
More information:	Publisher description

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