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Understanding reference transactions : transforming an art into a science

Author: Matthew L Saxton; John V Richardson
Publisher: San Diego, Calif. : Academic Press, ©2002.
Series: Library and information science (New York, N.Y.)
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful  Read more...
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Genre/Form: Electronic books
Modellen (vorm)
Additional Physical Format: Print version:
Saxton, Matthew L. (Matthew Locke), 1969-
Understanding reference transactions.
San Diego, Calif. : Academic Press, ©2002
(DLC) 2002102555
(OCoLC)49794688
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Matthew L Saxton; John V Richardson
ISBN: 0585492328 9780585492322 9781849507974 184950797X
OCLC Number: 54385834
Description: 1 online resource (xviii, 208 pages) : illustrations.
Contents: The multilevel nature of reference service / John V. Richardson --
Systems analysis of the reference process / John V. Richardson --
Defining and modeling reference service / John V. Richardson --
Evaluating and measuring reference service / John V. Richardson --
Multilevel modeling and reference service evaluation / John V. Richardson --
Data analysis and findings / John V. Richardson --
Conclusions and implications / John V. Richardson.
Series Title: Library and information science (New York, N.Y.)
Responsibility: Matthew L. Saxton, John V. Richardson, Jr.

Abstract:

The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. It provides a detailed analysis of the  Read more...

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"...an important addition to the literature examining reference services in general and to the study of the reference transactions process in particular... The monograph's usefulness is enhanced by Read more...

 
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