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|Material Type:||Clipart/images/graphics, Internet resource, Videorecording|
|Document Type:||Internet Resource, Computer File, Visual material|
|All Authors / Contributors:||Films for the Humanities & Sciences (Firm); Films Media Group.; Video Education Australasia.|
|Notes:||Encoded with permission for digital streaming by Films Media Group on January 20, 2012.
Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.
|Target Audience:||11 and up.|
|Description:||1 streaming video file (20 min.) : sd., col., digital file.|
|Details:||Mode of access: Internet.; System requirements: FOD playback platform.|
|Contents:||Conflict Definition (3:11) --
Conflict Styles (1:57) --
Specific Conflict Situations: Aged Care Industry (3:14) --
Skills Required for Conflict Resolution (3:17) --
Behaviors that Elicit Resistance (3:21) --
Behaviors that Elicit Cooperation (3:23) --
Overview of Conflict & Resolution (0:59) --
Credits: Understanding the Nature of Conflict (0:38)
|Series Title:||Conflict Management in Health Care, Part 1.|
|Responsibility:||Video Education Australasia.|
In a health care setting, intricate ethical, moral, and professional obligations make the workplace particularly prone to conflict. Focusing specifically on aged care, this program examines the typical conflicts that can occur at work and the most productive ways to handle them. First, conflict is defined, and situations in which it is more likely to arise as well as indicators of forthcoming disagreements are outlined. Next, the five general styles of conflict are explained and the skills to manage any type of conflict are summarized. Then, behaviors that elicit resistance, such as blaming others and making threats, and those that elicit cooperation, such as making eye contact and displaying empathy, are reviewed.
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