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Understanding the Nature of Conflict

Author: Films for the Humanities & Sciences (Firm); Films Media Group.; Video Education Australasia.
Publisher: New York, N.Y. : Films Media Group, [2012], ©2009.
Series: Conflict Management in Health Care, Part 1.
Edition/Format:   eVideo : Clipart/images/graphics : EnglishView all editions and formats
Database:WorldCat
Summary:
In a health care setting, intricate ethical, moral, and professional obligations make the workplace particularly prone to conflict. Focusing specifically on aged care, this program examines the typical conflicts that can occur at work and the most productive ways to handle them. First, conflict is defined, and situations in which it is more likely to arise as well as indicators of forthcoming disagreements are  Read more...
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Details

Genre/Form: Educational films
Internet videos
Videorecording
Material Type: Clipart/images/graphics, Internet resource, Videorecording
Document Type: Internet Resource, Computer File, Visual material
All Authors / Contributors: Films for the Humanities & Sciences (Firm); Films Media Group.; Video Education Australasia.
OCLC Number: 811849284
Notes: Encoded with permission for digital streaming by Films Media Group on January 20, 2012.
Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.
Target Audience: 11 and up.
Description: 1 streaming video file (20 min.) : sd., col., digital file.
Details: Mode of access: Internet.; System requirements: FOD playback platform.
Contents: Conflict Definition (3:11) --
Conflict Styles (1:57) --
Specific Conflict Situations: Aged Care Industry (3:14) --
Skills Required for Conflict Resolution (3:17) --
Behaviors that Elicit Resistance (3:21) --
Behaviors that Elicit Cooperation (3:23) --
Overview of Conflict & Resolution (0:59) --
Credits: Understanding the Nature of Conflict (0:38)
Series Title: Conflict Management in Health Care, Part 1.
Responsibility: Video Education Australasia.

Abstract:

In a health care setting, intricate ethical, moral, and professional obligations make the workplace particularly prone to conflict. Focusing specifically on aged care, this program examines the typical conflicts that can occur at work and the most productive ways to handle them. First, conflict is defined, and situations in which it is more likely to arise as well as indicators of forthcoming disagreements are outlined. Next, the five general styles of conflict are explained and the skills to manage any type of conflict are summarized. Then, behaviors that elicit resistance, such as blaming others and making threats, and those that elicit cooperation, such as making eye contact and displaying empathy, are reviewed.
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