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Unexpected consequences : why the things we trust fail

Author: James W Martin
Publisher: Santa Barbara, Calif. : Praeger, ©2011.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"The world is full of wonderful products and services that occasionally disappoint and even harm us. Unexpected consequences: why the things we trust fail explores the reasons these failures occur, examining them from technological, human, and organizational perspectives. Using more than 40 recent catastrophic events to illustrate its points, the book discusses structural and machine failure, but also the  Read more...
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Document Type: Book
All Authors / Contributors: James W Martin
ISBN: 9780313393112 0313393117
OCLC Number: 712115027
Description: xxix, 280 pages : illustrations ; 25 cm
Contents: Designing products and services is a process --
Behavior influences the design process --
Universal principles for good design --
Successful designs depend on organizational culture --
Why the things we trust fail --
Catastrophic failures have common causes --
Rethinking unexpected consequences.
Responsibility: James William Martin.

Abstract:

In this book, interrelationships between more than 40 recent catastrophic events are explored, discussing failures of structures and machines, information technology, regulatory agencies, security  Read more...

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"The book's seven chapters provide an interesting, timely perspective on the unique interrelationship among a project's technological design, an organization's culture and dynamics, and Read more...

 
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