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Unobtrusive evaluation of reference service and individual responsibility : the Canadian experience
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Unobtrusive evaluation of reference service and individual responsibility : the Canadian experience

著者: Juris Dilevko
出版商: Westport, CT : Ablex Pub. Corporation, 2000.
丛书: Contemporary studies in information management, policy, and services.
版本/格式:   图书 : 英语查看所有的版本和格式
提要:
"Based on a nationwide study of government documents reference service in Canada, this book examines the broad philosophical implications of negative attitudes to unobtrusive evaluation studies within libraries. It also discusses what really happens when librarians make referrals to external sources. Drawing on the insights of such library educators as Margaret Hutchins, S. R. Ranganathan, and James Wyer, it also  再读一些...
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所有的著者/提供者: Juris Dilevko
ISBN: 1567505066 9781567505061 1567505074 9781567505078
OCLC号码: 43334118
描述: xiii, 220 p. ; 24 cm.
内容: 1. Reference Service Evaluation and Assessment --
2. Government Documents Reference Service in Canada --
3. What the Proxies Said About the Service They Received --
4. Difficulty of Individual Questions --
5. What Happens When Libraries Make Referrals? --
6. Newspapers and the Reference Desk --
7. Conclusion and Recommendations.
丛书名: Contemporary studies in information management, policy, and services.
责任: Juris Dilevko.

摘要:

"Based on a nationwide study of government documents reference service in Canada, this book examines the broad philosophical implications of negative attitudes to unobtrusive evaluation studies within libraries. It also discusses what really happens when librarians make referrals to external sources. Drawing on the insights of such library educators as Margaret Hutchins, S. R. Ranganathan, and James Wyer, it also suggests overlooked ways that may help reference librarians deliver better reference service. Finally, it argues that such proposals as certification and recertification of reference librarians need to be seriously considered if librarians do not willingly take personal responsibility for improving their own knowledge levels."--BOOK JACKET.

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