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Up, down, and sideways : high-impact verbal communication for HR professionals

Author: Patricia M Buhler; Joel D Worden
Publisher: Beijing : Society for Human Resource Management, ©2013.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
Helping professionals navigate the changes in human resource roles, which have become increasingly complex in recent years, this business-savvy guide teaches how to effectively communicate "up" to superiors, "down" to subordinates, and "sideways" to peers. In addition to the general public and interpersonal speaking tips sprinkled throughout, the book specifically addresses the many roles and responsibilities of the  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Buhler, Patricia M.
Up, Down, and Sideways : High-Impact Verbal Communication for HR Professionals.
Chicago : Society for Human Resource Management, ©2013
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Patricia M Buhler; Joel D Worden
ISBN: 9781586443399 1586443399 9781586443405 1586443402
OCLC Number: 862611680
Description: 1 online resource (130 pages)
Contents: Chapter 1. Introduction: The Case for Effective Communication; Chapter 2. General Speaking Tips; Chapter 3. Orientation Programs: The Welcome Speech; Chapter 4. Training Sessions; Chapter 5. Information Updates; Chapter 6. The Interview; Chapter 7. Delivering Feedback; Chapter 8. The Problem Employee (and the Employee With a Problem); Chapter 9. The Termination; Chapter 10. Getting Buy-In from Peers: Persuasive Lateral Conversations; Chapter 11. Managing Up; Chapter 12. Special Cases; Chapter 13. The Everyday Informal Encounter.
Responsibility: Patricia M. Buhler, and Joel D. Worden.

Abstract:

Helping professionals navigate the changes in human resource roles, which have become increasingly complex in recent years, this business-savvy guide teaches how to effectively communicate "up" to superiors, "down" to subordinates, and "sideways" to peers. In addition to the general public and interpersonal speaking tips sprinkled throughout, the book specifically addresses the many roles and responsibilities of the HR professional and the ways in which their position is likely to become even more complicated in the foreseeable future. As strategic business partners, HR professionals interact.

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