skip to content
Useful, usable, desirable : applying user experience design to your library Preview this item
ClosePreview this item
Checking...

Useful, usable, desirable : applying user experience design to your library

Author: Aaron Schmidt; Amanda Etches
Publisher: Chicago : ALA Editions, an imprint of the American Library Association, 2014. ©2014
Edition/Format:   Print book : English : First editionView all editions and formats
Database:WorldCat
Summary:
Useful, usable, desirable, like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble. Every decision you make affects how people experience your library. In this primer, user experience (UX) librarians Schmidt and Etches identify 19 touchpoints such as the library website, email, furniture, parking lot, events, and newsletters. They explain why each is important to your  Read more...
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

 

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Document Type: Book
All Authors / Contributors: Aaron Schmidt; Amanda Etches
ISBN: 9780838912263 0838912265
OCLC Number: 878812623
Notes: For more information on digital formats, visit the ALA Store at alastore.ala.org and select eEditions.
Description: viii, 168 pages : illustrations ; 23 cm
Contents: Introducing library user experience --
User research techniques in this book --
Physical space --
Service points --
Policies and customer service --
Signage and wayfinding --
Online presence --
Using the library --
Wrapping up --
Appendix: Keeping score.
Other Titles: Applying user experience design to your library
Responsibility: Aaron Schmidt and Amanda Etches.

Abstract:

Useful, usable, desirable, like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble. Every decision you make affects how people experience your library. In this primer, user experience (UX) librarians Schmidt and Etches identify 19 touchpoints such as the library website, email, furniture, parking lot, events, and newsletters. They explain why each is important to your library's members and offer guidance on how to make improvements. From library administrators to public relations and marketing staff, anyone concerned with how members experience your library will benefit from this book's coverage of the eight principles of library UX design, explaining how they can guide you to better serve your library's members; advice on simple, structured ways to evaluate and improve aspects such as physical space, service points, policies and customer service, signage and wayfinding, online presence, and using the library; and scorecard system for self evaluation, which includes methods for determining how much time, effort, and skill will be involved in getting optimum performance.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/878812623> # Useful, usable, desirable : applying user experience design to your library
    a schema:Book, schema:CreativeWork ;
   library:oclcnum "878812623" ;
   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/ilu> ;
   schema:about <http://dewey.info/class/025.1/e23/> ;
   schema:about <http://experiment.worldcat.org/entity/work/data/1877669897#Topic/public_services_libraries> ; # Public services (Libraries)
   schema:about <http://experiment.worldcat.org/entity/work/data/1877669897#Topic/information_services_management> ; # Information services--Management
   schema:about <http://experiment.worldcat.org/entity/work/data/1877669897#Topic/biblioteksadministration> ; # Biblioteksadministration
   schema:about <http://id.loc.gov/authorities/classification/Z678> ;
   schema:about <http://experiment.worldcat.org/entity/work/data/1877669897#Topic/benutzerorientierung> ; # Benutzerorientierung
   schema:about <http://experiment.worldcat.org/entity/work/data/1877669897#Topic/bibliothek> ; # Bibliothek
   schema:about <http://experiment.worldcat.org/entity/work/data/1877669897#Topic/user_centered_system_design> ; # User-centered system design
   schema:about <http://experiment.worldcat.org/entity/work/data/1877669897#Topic/offentlichkeitsarbeit> ; # Öffentlichkeitsarbeit
   schema:about <http://experiment.worldcat.org/entity/work/data/1877669897#Topic/informationsmanagement> ; # Informationsmanagement
   schema:about <http://experiment.worldcat.org/entity/work/data/1877669897#Topic/bibliotheksplanung> ; # Bibliotheksplanung
   schema:about <http://experiment.worldcat.org/entity/work/data/1877669897#Topic/publik_service_pa_bibliotek> ; # Publik service på bibliotek
   schema:about <http://experiment.worldcat.org/entity/work/data/1877669897#Topic/library_planning> ; # Library planning
   schema:about <http://experiment.worldcat.org/entity/work/data/1877669897#Topic/library_administration> ; # Library administration
   schema:alternateName "Applying user experience design to your library" ;
   schema:author <http://experiment.worldcat.org/entity/work/data/1877669897#Person/schmidt_aaron_1978> ; # Aaron Schmidt
   schema:author <http://experiment.worldcat.org/entity/work/data/1877669897#Person/etches_amanda_1975> ; # Amanda Etches
   schema:bookEdition "First edition." ;
   schema:bookFormat bgn:PrintBook ;
   schema:datePublished "2014" ;
   schema:description "Useful, usable, desirable, like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble. Every decision you make affects how people experience your library. In this primer, user experience (UX) librarians Schmidt and Etches identify 19 touchpoints such as the library website, email, furniture, parking lot, events, and newsletters. They explain why each is important to your library's members and offer guidance on how to make improvements. From library administrators to public relations and marketing staff, anyone concerned with how members experience your library will benefit from this book's coverage of the eight principles of library UX design, explaining how they can guide you to better serve your library's members; advice on simple, structured ways to evaluate and improve aspects such as physical space, service points, policies and customer service, signage and wayfinding, online presence, and using the library; and scorecard system for self evaluation, which includes methods for determining how much time, effort, and skill will be involved in getting optimum performance."@en ;
   schema:description "Introducing library user experience -- User research techniques in this book -- Physical space -- Service points -- Policies and customer service -- Signage and wayfinding -- Online presence -- Using the library -- Wrapping up -- Appendix: Keeping score."@en ;
   schema:exampleOfWork <http://worldcat.org/entity/work/id/1877669897> ;
   schema:inLanguage "en" ;
   schema:name "Useful, usable, desirable : applying user experience design to your library"@en ;
   schema:productID "878812623" ;
   schema:workExample <http://worldcat.org/isbn/9780838912263> ;
   wdrs:describedby <http://www.worldcat.org/title/-/oclc/878812623> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/1877669897#Person/etches_amanda_1975> # Amanda Etches
    a schema:Person ;
   schema:birthDate "1975" ;
   schema:familyName "Etches" ;
   schema:givenName "Amanda" ;
   schema:name "Amanda Etches" ;
    .

<http://experiment.worldcat.org/entity/work/data/1877669897#Person/schmidt_aaron_1978> # Aaron Schmidt
    a schema:Person ;
   schema:birthDate "1978" ;
   schema:familyName "Schmidt" ;
   schema:givenName "Aaron" ;
   schema:name "Aaron Schmidt" ;
    .

<http://experiment.worldcat.org/entity/work/data/1877669897#Topic/benutzerorientierung> # Benutzerorientierung
    a schema:Intangible ;
   schema:name "Benutzerorientierung"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1877669897#Topic/biblioteksadministration> # Biblioteksadministration
    a schema:Intangible ;
   schema:name "Biblioteksadministration"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1877669897#Topic/information_services_management> # Information services--Management
    a schema:Intangible ;
   schema:name "Information services--Management"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1877669897#Topic/informationsmanagement> # Informationsmanagement
    a schema:Intangible ;
   schema:name "Informationsmanagement"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1877669897#Topic/library_administration> # Library administration
    a schema:Intangible ;
   schema:name "Library administration"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1877669897#Topic/offentlichkeitsarbeit> # Öffentlichkeitsarbeit
    a schema:Intangible ;
   schema:name "Öffentlichkeitsarbeit"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1877669897#Topic/public_services_libraries> # Public services (Libraries)
    a schema:Intangible ;
   schema:name "Public services (Libraries)"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1877669897#Topic/publik_service_pa_bibliotek> # Publik service på bibliotek
    a schema:Intangible ;
   schema:name "Publik service på bibliotek"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1877669897#Topic/user_centered_system_design> # User-centered system design
    a schema:Intangible ;
   schema:name "User-centered system design"@en ;
    .

<http://worldcat.org/isbn/9780838912263>
    a schema:ProductModel ;
   schema:isbn "0838912265" ;
   schema:isbn "9780838912263" ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.