skip to content
VA health care, actions needed to improve access to primary care for newly enrolled veterans : testimony before the Committee on Veterans' Affairs, House of Representatives Preview this item
ClosePreview this item
Checking...

VA health care, actions needed to improve access to primary care for newly enrolled veterans : testimony before the Committee on Veterans' Affairs, House of Representatives

Author: Debra Draper; United States. Government Accountability Office,; United States. Congress. House. Committee on Veterans' Affairs,
Publisher: [Washington, D.C.] : United States Government Accountability Office, 2016.
Series: Testimony, GAO-16-562T.
Edition/Format:   eBook : Document : National government publication : EnglishView all editions and formats
Summary:
"GAO found that not all newly enrolled veterans were able to access primary care from the Department of Veterans Affairs' (VA) Veterans Health Administration (VHA), and others experienced wide variation in the amount of time they waited for care. Sixty of the 180 newly enrolled veterans in GAO's review had not been seen by providers at the time of the review; nearly half were unable to access primary care because VA  Read more...
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy online

Links to this item

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Genre/Form: Electronic books
Electronic government information
Material Type: Document, Government publication, National government publication, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Debra Draper; United States. Government Accountability Office,; United States. Congress. House. Committee on Veterans' Affairs,
OCLC Number: 947109599
Notes: "For release ... April 19, 2016."
Description: 1 online resource (10 pages) : color illustration.
Contents: Problems newly enrolled veterans faced in accessing primary care and obtaining timely access to care --
VHA's oversight of veterans' access to primary care is hindered in part by data weaknesses.
Series Title: Testimony, GAO-16-562T.
Other Titles: Actions needed to improve access to primary care for newly enrolled veterans
Responsibility: statement of Debra A. Draper.

Abstract:

"GAO found that not all newly enrolled veterans were able to access primary care from the Department of Veterans Affairs' (VA) Veterans Health Administration (VHA), and others experienced wide variation in the amount of time they waited for care. Sixty of the 180 newly enrolled veterans in GAO's review had not been seen by providers at the time of the review; nearly half were unable to access primary care because VA medical center staff did not schedule appointments for these veterans in accordance with VHA policy. The 120 newly enrolled veterans in GAO's review who were seen by providers waited from 22 days to 71 days from their requests that VA contact them to schedule appointments to when they were seen, according to GAO's analysis. These time frames were impacted by limited appointment availability and weaknesses in medical center scheduling practices, which contributed to unnecessary delays. VHA's oversight of veterans' access to primary care is hindered, in part, by data weaknesses and the lack of a comprehensive scheduling policy. This is inconsistent with federal internal control standards, which call for agencies to have reliable data and effective policies to achieve their objectives. For newly enrolled veterans, VHA calculates primary care appointment wait times starting from the veterans' preferred dates (the dates veterans want to be seen), rather than the dates veterans initially requested VA contact them to schedule appointments. Therefore, these data do not capture the time these veterans wait prior to being contacted by schedulers, making it difficult for officials to identify and remedy scheduling problems that arise prior to making contact with veterans. Further, ongoing scheduling errors, such as incorrectly revising preferred dates when rescheduling appointments, understated the amount of time veterans waited to see providers. Officials attributed these errors to confusion by schedulers, resulting from the lack of an updated standardized scheduling policy. These errors continue to affect the reliability of wait-time data used for oversight, which makes it more difficult to effectively oversee newly enrolled veterans' access to primary care"--Preliminary page.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/947109599> # VA health care, actions needed to improve access to primary care for newly enrolled veterans : testimony before the Committee on Veterans' Affairs, House of Representatives
    a schema:CreativeWork, schema:MediaObject, schema:Book ;
    library:oclcnum "947109599" ;
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/dcu> ;
    schema:about <http://experiment.worldcat.org/entity/work/data/3895706531#Organization/united_states_veterans_health_administration> ; # United States. Veterans Health Administration.
    schema:about <http://experiment.worldcat.org/entity/work/data/3895706531#Topic/primary_health_care_united_states_evaluation> ; # Primary health care--United States--Evaluation
    schema:about <http://experiment.worldcat.org/entity/work/data/3895706531#Topic/veterans_medical_care_united_states_evaluation> ; # Veterans--Medical care--United States--Evaluation
    schema:about <http://experiment.worldcat.org/entity/work/data/3895706531#Topic/primary_health_care_evaluation> ; # Primary health care--Evaluation
    schema:about <http://experiment.worldcat.org/entity/work/data/3895706531#Topic/veterans_medical_care_evaluation> ; # Veterans--Medical care--Evaluation
    schema:about <http://experiment.worldcat.org/entity/work/data/3895706531#Place/united_states> ; # United States.
    schema:alternateName "Actions needed to improve access to primary care for newly enrolled veterans" ;
    schema:author <http://experiment.worldcat.org/entity/work/data/3895706531#Organization/united_states_government_accountability_office> ; # United States. Government Accountability Office,
    schema:author <http://experiment.worldcat.org/entity/work/data/3895706531#Person/draper_debra> ; # Debra Draper
    schema:bookFormat schema:EBook ;
    schema:contributor <http://experiment.worldcat.org/entity/work/data/3895706531#Organization/united_states_congress_house_committee_on_veterans_affairs> ; # United States. Congress. House. Committee on Veterans' Affairs,
    schema:datePublished "2016" ;
    schema:description "Problems newly enrolled veterans faced in accessing primary care and obtaining timely access to care -- VHA's oversight of veterans' access to primary care is hindered in part by data weaknesses."@en ;
    schema:description ""GAO found that not all newly enrolled veterans were able to access primary care from the Department of Veterans Affairs' (VA) Veterans Health Administration (VHA), and others experienced wide variation in the amount of time they waited for care. Sixty of the 180 newly enrolled veterans in GAO's review had not been seen by providers at the time of the review; nearly half were unable to access primary care because VA medical center staff did not schedule appointments for these veterans in accordance with VHA policy. The 120 newly enrolled veterans in GAO's review who were seen by providers waited from 22 days to 71 days from their requests that VA contact them to schedule appointments to when they were seen, according to GAO's analysis. These time frames were impacted by limited appointment availability and weaknesses in medical center scheduling practices, which contributed to unnecessary delays. VHA's oversight of veterans' access to primary care is hindered, in part, by data weaknesses and the lack of a comprehensive scheduling policy. This is inconsistent with federal internal control standards, which call for agencies to have reliable data and effective policies to achieve their objectives. For newly enrolled veterans, VHA calculates primary care appointment wait times starting from the veterans' preferred dates (the dates veterans want to be seen), rather than the dates veterans initially requested VA contact them to schedule appointments. Therefore, these data do not capture the time these veterans wait prior to being contacted by schedulers, making it difficult for officials to identify and remedy scheduling problems that arise prior to making contact with veterans. Further, ongoing scheduling errors, such as incorrectly revising preferred dates when rescheduling appointments, understated the amount of time veterans waited to see providers. Officials attributed these errors to confusion by schedulers, resulting from the lack of an updated standardized scheduling policy. These errors continue to affect the reliability of wait-time data used for oversight, which makes it more difficult to effectively oversee newly enrolled veterans' access to primary care"--Preliminary page."@en ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/3895706531> ;
    schema:genre "Electronic government information"@en ;
    schema:genre "Electronic books"@en ;
    schema:genre "Government publication"@en ;
    schema:genre "National government publication"@en ;
    schema:inLanguage "en" ;
    schema:isPartOf <http://experiment.worldcat.org/entity/work/data/3895706531#Series/testimony> ; # Testimony ;
    schema:name "VA health care, actions needed to improve access to primary care for newly enrolled veterans : testimony before the Committee on Veterans' Affairs, House of Representatives"@en ;
    schema:productID "947109599" ;
    schema:url <http://www.gao.gov/assets/680/676679.pdf> ;
    schema:url <http://purl.fdlp.gov/GPO/gpo70677> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/947109599> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/3895706531#Organization/united_states_congress_house_committee_on_veterans_affairs> # United States. Congress. House. Committee on Veterans' Affairs,
    a schema:Organization ;
    schema:name "United States. Congress. House. Committee on Veterans' Affairs," ;
    .

<http://experiment.worldcat.org/entity/work/data/3895706531#Organization/united_states_government_accountability_office> # United States. Government Accountability Office,
    a schema:Organization ;
    schema:name "United States. Government Accountability Office," ;
    .

<http://experiment.worldcat.org/entity/work/data/3895706531#Organization/united_states_veterans_health_administration> # United States. Veterans Health Administration.
    a schema:Organization ;
    schema:name "United States. Veterans Health Administration." ;
    schema:name "United States. Veterans Health Administration" ;
    .

<http://experiment.worldcat.org/entity/work/data/3895706531#Person/draper_debra> # Debra Draper
    a schema:Person ;
    schema:familyName "Draper" ;
    schema:givenName "Debra" ;
    schema:name "Debra Draper" ;
    .

<http://experiment.worldcat.org/entity/work/data/3895706531#Place/united_states> # United States.
    a schema:Place ;
    schema:name "United States." ;
    .

<http://experiment.worldcat.org/entity/work/data/3895706531#Series/testimony> # Testimony ;
    a bgn:PublicationSeries ;
    schema:hasPart <http://www.worldcat.org/oclc/947109599> ; # VA health care, actions needed to improve access to primary care for newly enrolled veterans : testimony before the Committee on Veterans' Affairs, House of Representatives
    schema:name "Testimony ;" ;
    .

<http://experiment.worldcat.org/entity/work/data/3895706531#Topic/primary_health_care_evaluation> # Primary health care--Evaluation
    a schema:Intangible ;
    schema:name "Primary health care--Evaluation"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/3895706531#Topic/primary_health_care_united_states_evaluation> # Primary health care--United States--Evaluation
    a schema:Intangible ;
    schema:name "Primary health care--United States--Evaluation"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/3895706531#Topic/veterans_medical_care_evaluation> # Veterans--Medical care--Evaluation
    a schema:Intangible ;
    schema:name "Veterans--Medical care--Evaluation"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/3895706531#Topic/veterans_medical_care_united_states_evaluation> # Veterans--Medical care--United States--Evaluation
    a schema:Intangible ;
    schema:name "Veterans--Medical care--United States--Evaluation"@en ;
    .

<http://www.worldcat.org/title/-/oclc/947109599>
    a genont:InformationResource, genont:ContentTypeGenericResource ;
    schema:about <http://www.worldcat.org/oclc/947109599> ; # VA health care, actions needed to improve access to primary care for newly enrolled veterans : testimony before the Committee on Veterans' Affairs, House of Representatives
    schema:dateModified "2018-06-17" ;
    void:inDataset <http://purl.oclc.org/dataset/WorldCat> ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.