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The value profit chain : treat employees like customers and customers liked [i.e. like] employees

Author: James L Heskett; W Earl Sasser; Leonard A Schlesinger
Publisher: New York, NY : The Free Press, 2003.
Edition/Format:   Book : EnglishView all editions and formats
Database:WorldCat
Summary:
Reveals how cultivating happy, loyal, and productive employees generates satisfied, loyal, and trusting customers.
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Document Type: Book
All Authors / Contributors: James L Heskett; W Earl Sasser; Leonard A Schlesinger
ISBN: 0743225694 9780743225694
OCLC Number: 63084415
Notes: Includes index.
Description: xxii, 377 p. : ill.
Responsibility: James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger.

Abstract:

From the authors of THE SERVICE PROFIT CHAIN comes the culmination of twenty-eight years of groundbreaking research - a revolutionary framework that w  Read more...

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Pete Blackshaw Founder and Chief Marketing and Customer Satisfaction Officer, PlanetFeedback, a Division of Intelliseek A refreshing and enlightening detour from the usual media focus on dumb things Read more...

 
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