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Value stream management for the lean office : eight steps to planning, mapping, and sustaining lean improvements in administrative areas

Author: Don Tapping; Tom Shuker
Publisher: New York : Productivity Press ; Boca Raton, Fla. : CRC Press, ©2003.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
Bring Lean Improvements to the Administrative Areas of Your Organization! Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard. This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Don Tapping; Tom Shuker
ISBN: 9781482278170 1482278170
OCLC Number: 889353553
Notes: "A Productivity Press book."
Description: 1 online resource (iii, 171 pages) : illustrations
Contents: Step 1. Commit to lean --
step 2. Choose the value stream --
step 3. Learn about lean --
step 4. Map the current state --
step 5. Identify lean metrics --
step 6. Phase I. Map the future state : customer demand ; Phase II. Map the future state : continuous flow ; Phase III. Map the future state : leveling --
step 7. Create Kaizen plans --
step 8. Implement Kaizen plans.
Responsibility: Don Tapping and Tom Shuker.

Abstract:

Provides a system for lean implementation in the office. This book includes a case study that highlights the applications of lean in an office environment. It provides an overview of basic lean  Read more...

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