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Value stream mapping : how to visualize work flow and align people for organizational transformation using lean business practices to transform office and service environments

Author: Karen Martin; Mike Osterling
Publisher: New York : McGraw-Hill, 2013.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"The first of its kind--a Value Stream Mapping book written for those in service and office environments who need to streamline operationsValue Stream Mapping is a practical, how-to guide that helps decision-makers improve value stream efficiency in virtually any setting, including construction, energy, financial service, government, healthcare, R & D, retail, and technology. It gives you the tools to address a  Read more...
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Document Type: Book
All Authors / Contributors: Karen Martin; Mike Osterling
ISBN: 9780071828918 0071828915
OCLC Number: 857524141
Description: pages cm
Contents: Acknowledgments ixIntroduction xi1 Value Stream Management 12 Setting the Stage and Enabling Success 273 Understanding the Current State 514 Designing the Future State 995 Developing the Transformation Plan 1256 Achieving Transformation 135Appendix A: Value Stream Mapping Icons 149Appendix B: Outpatient Imaging Services Value Stream 153Appendix C: Purchasing Value Stream 161Appendix D: Repair Services Value Stream 167Appendix E: Shelving Systems Value Stream 175Appendix F: Software Development Value Stream 181Index 187
Responsibility: by Karen Martin, Mike Osterling.

Abstract:

Value stream mapping - an essential but underused methodology - is a proven approach to help you visualize and resolve disconnects, redundancies, and gaps in your value delivery system. In this  Read more...

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