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Vanishing boundaries : how integrating manufacturing and services creates customer value

Author: Richard E Crandall; William Crandall
Publisher: Boca Raton, Florida : CRC Press/Taylor & Francis Group, [2014]
Series: Series on resource management
Edition/Format:   Print book : English : Second editionView all editions and formats
Database:WorldCat
Summary:
"Presenting the innovative thesis that global competition and supply chain complexity are increasing so rapidly that managers must reach across the manufacturing and service boundary to gather more universally applicable ideas, this groundbreaking work addresses the unprecedented array of new or aggravated conditions that today's business managers must face. Businesses need to become more consumer-centric,
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Document Type: Book
All Authors / Contributors: Richard E Crandall; William Crandall
ISBN: 9781466505902 1466505907 1466505915 9781466505919
OCLC Number: 756596287
Description: xxxiii, 505 pages : illustrations ; 24 cm.
Contents: 1. The vanishing manufacturing/services boundary --
2. Critical success factors and strategic planning --
3. The ITO model --
4. The role of management programs in continuous improvement --
5. Adapting manufacturing techniques to services --
6. Extending service techniques to manufacturing --
7. The role of technology in continuous improvement --
8. The role of infrastructure in continuous improvement --
9. Understanding organizational culture : the elusive key to change --
10. Integrated supply chains : from dream to reality --
11. The role of services to complement the supply chain --
12. The future of improvement programs.
Series Title: Series on resource management
Other Titles: New methods of competing in the global marketplace
Responsibility: Richard E. Crandall, William R. Crandall.
More information:

Abstract:

"Presenting the innovative thesis that global competition and supply chain complexity are increasing so rapidly that managers must reach across the manufacturing and service boundary to gather more universally applicable ideas, this groundbreaking work addresses the unprecedented array of new or aggravated conditions that today's business managers must face. Businesses need to become more consumer-centric, efficient, and quality conscious. This book addresses problems, solutions, and implementation strategies as well as risk and crisis management, sourcing, healthcare, alternative energy infrastructure, integration of supply chain services, advances in IT, social media, and customer building"--

"Foreword We are now more than a decade past the turn of the millennium. Economic recession, a gridlocked American political system, unexpected weather extremes including Hurricanes Katrina and Sandy, and global economic instability precipitated by uncertainty over the future of the Euro and top leadership change in China have fueled an extraordinarily tough business environment. The modern economic world--shaped by the Industrial Revolution, followed by the information age, followed by a flattened global economy--is morphing again. Today, service enterprises that offer lower-paying jobs outnumber manufacturing enterprises that offer higher-paying jobs. There is high unemployment. Jobs that are available go unfilled because of the gaps between the focus of our education system and the skill sets now required for business success. There is a vanishing boundary between manufacturing and service, which has huge, unsettling implications, to giant multinational companies and tiny startups. Those of us in manufacturing feel the uncertainty of these times. We are looking for new solutions, that new competitive edge, to ensure the survival of our enterprise and growth in the near term. Adoption of the latest trends, such as social media and cloud computing, scream through the headlines that our organizations must change ... somehow. Manufacturing is slipping away, and value-added service is hard. But the pace of business is so intense that we do not have time to research and assimilate all the possibilities. In fact, it may not be clear where to focus our collective energies, or even how to get started"--

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"Vanishing Boundaries presents a coherent approach that brings together the best of manufacturing and service processes to provide solutions that address the pressing trends of the 21st century. Read more...

 
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