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The vested outsourcing manual

Author: Kate Vitasek
Publisher: New York : Palgrave Macmillan, 2011.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"In this must have guide for creating and implementing successful outsourcing processes and partnerships, Kate Vitasek drives the principles of Vested Outsourcing beyond theory and research into implementation and practice. Vitasek maps 10 critical elements that all companies must include in any agreement between a company and their supplier to the University of Tennessee's Five Rules of Vested Outsourcing. From  Read more...
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Document Type: Book
All Authors / Contributors: Kate Vitasek
ISBN: 9780230112681 0230112684
OCLC Number: 670481071
Description: xi, 395 pages : illustrations ; 25 cm
Contents: Machine generated contents note: --
Introduction Part 1: Laying the Foundation * Chapter 1: Review of Vested Outsourcing 5 Rules * Chapter 2: Creating a System that has a flexible framework * Chapter 3: WIIFWe / Creating a Shared Vision (Game Theory) Part 2: Creating a Process by the Rules * Rule 1: Outcome-Based vs. Transaction-Based Business Model * Chapter 4: Intent (includes the need for transparency, psychology/Bern) * Rule 2: Focus on the WHAT, not the HOW * Chapter 5: Statement of Objectives (suppliers write PWS, dynamic) * Rule 3: Clearly Defined and Measurable Desired Outcomes * Chapter 6: KPIs/Metrics (Performance Mgmt, Continuous Improvement, Dashboard) * Rule 4: Pricing Model with Incentives to Optimize Cost/Service Tradeoffs * Chapter 7: Matching Matching * Chapter 8: Incentives * Chapter 9: Continuous Alignment * Rule 5: Insight vs Oversight Governance Structure * Chapter 10: Relationship Management Framework (Layers, reverse bow tie) * Chapter 11: Change Management / Agility * Chapter 12: Transformation Management Process (problems, innovation) * Chapter 13: Exit Management, People Changes * Chapter 14: Other (IP, etc) Part 3 Getting to WE * Chapter 15: Collaboration, not Negotiation (how to think beyond negotiations) * Chapter 16: Writing the Contracts (T's and C's fall out when you go through and address each of the 12 commandments. These become your contract. Importance of plain language vs. legal ease) Conclusion * Appendix.
Responsibility: by Kate Vitasek with Jacqui Crawford, Jeanette Nyden, and Katherine Kawamoto.

Abstract:

In this must-have guide for creating and implementing successful outsourcing processes and partnerships, Vitasek drives the principles of Vested Outsourcing beyond theory into practice. From shared  Read more...

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"Vested Outsourcing truly flips conventional outsourcing on its head. This book is a must read for any company outsourcing that is trying to achieve fast, good and cheap." - Peter Sheahan, Author of Read more...

 
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