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Veterinary office practices

Author: Robert Kehn
Publisher: Clifton Park, NY : Thomson Delmar Learning, ©2004.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
This book provides an inside look at the role and duties of the veterinary assistant in an animal hospital or private veterinary practice. Students will benefit from three main focuses of the text including the assistant's responsibilities, the importance of interpersonal communication skills with clients and co-workers and how the billing and payments system works. By gaining perspective about the entire veterinary  Read more...
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Document Type: Book
All Authors / Contributors: Robert Kehn
ISBN: 1401815693 9781401815691
OCLC Number: 51446344
Description: xiii, 210 pages : illustrations ; 29 cm
Contents: The Veterinary Office --
Introduction to veterinary practice --
Care and maintenance of the veterinary practice facility --
Administrative duties --
Computers --
The Veterinary Assistant --
Interpersonal communication --
Stress --
Interacting with clients --
Ethics --
Financial Matters --
Fee collection procedures, billing, and payroll --
Online resources.
Responsibility: edited by Robert Kehn.

Abstract:

This book provides an inside look at the role and duties of the veterinary assistant in an animal hospital or private veterinary practice. Students will benefit from three main focuses of the text including the assistant's responsibilities, the importance of interpersonal communication skills with clients and co-workers and how the billing and payments system works. By gaining perspective about the entire veterinary health care team, as well as about the details that keep the practice operating smoothly, readers will come away with a thorough understanding of the contribution they can make as a veterinary office assistant. In addition to providing students with a strong knowledge base on the subject, the book offers students and teachers additional instructional material to clarify the purpose of the information. Included are classroom exercises to encourage discussion of practice concepts, clear objectives and easy to grasp concepts and test bank questions and answers. As an added information resource, each chapter contains recommended Web sites with related information and interactive tools.

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