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Violence at work : how to make your company safer for employees & customers

Author: Joseph A Kinney
Publisher: Englewood Cliffs, N.J. : Prentice Hall, ©1995.
Edition/Format:   Print book : EnglishView all editions and formats
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Additional Physical Format: Online version:
Kinney, Joseph A.
Violence at work.
Englewood Cliffs, N.J. : Prentice Hall, ©1995
(OCoLC)676867851
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Joseph A Kinney
ISBN: 0133122085 9780133122084
OCLC Number: 32508845
Description: xvii, 254 pages ; 25 cm
Contents: Introduction: Growing Hopelessness and the Disintegration of the American Dream --
Ch. 1. Violence at Work: Examining the Scope of the Crisis --
Ch. 2. Breaking Point: Career Dissonance and the "New" Violence --
Ch. 3. Dying Jobs: Stress in an Era of Uncertainty --
Ch. 4. Gaining Control: A Model for Confronting Workplace Violence --
Ch. 5. Curbing the Epidemic: First Steps in Violence Prevention --
Ch. 6. Cooperation and Communication: Establishing Teams to Address Threats --
Ch. 7. Turning Point: Assessing and Managing Threats --
Ch. 8. Tense Situations: Dealing with Dangerous Employees --
Ch. 9. At Special Risk: Women in the Workplace --
Ch. 10. On the Frontlines: The Role of Supervisors & Managers in Violence Prevention --
Ch. 11. Pre-Employment Screening: Don't Hire Your Mistakes --
Ch. 12. Looking for Answers: Guidelines for Investigating Acts of Violence --
Ch. 13. Help is Available: Getting the Most from Outside Resources --
Ch. 14. Job Insecurity: Avoiding a Downsizing Crisis --
Ch. 15. Rising Waves: New Sources of Violence --
Ch. 16. Sidestepping Pitfalls: Employer Vulnerabilities in Combatting Workplace Violence --
Ch. 17. When Tragedy Strikes: Debriefing Following a Crisis --
Ch. 18. Traversing a Minefield: Legal Issues in Workplace Violence --
Ch. 19. Partner or Regulator? The Role of Government in Curbing Workplace Violence --
Ch. 20. Plotting the Future.
Responsibility: Joseph A. Kinney.

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