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| 附加的形体格式： | Online version: Kern, M. Kathleen. Virtual reference best practices. Chicago : American Library Association, c2009 (OCoLC)676866569 |
|---|---|
| 材料类型： | 互联网资源 |
| 文件类型： | 书, 互联网资源 |
| 所有的著者/提供者： |
M Kathleen Kern |
| ISBN: | 9780838909751 0838909752 |
| OCLC号码： | 222250186 |
| 描述： | viii, 148 p. : ill. ; 28 cm. |
| 内容： | Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting expectations of who, when, and what -- Selecting software -- Communication : do I have to learn a new language? -- Determining a staffing model -- Assessing the costs : budgeting for virtual reference -- Collaborative virtual reference -- Aspects of training -- Marketing your virtual reference service -- Assessment and evaluation : how are we doing? -- The road ahead : next steps and emerging technologies. |
| 责任： | M. Kathleen Kern. |
| 更多信息： |
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