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E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/222250186 Title: Virtual reference best practices : tailoring services to your library Author: M Kathleen Kern Publisher: Chicago : American Library Association, ©2009. ISBN/ISSN: 9780838909751 0838909752 OCLC:222250186

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Virtual reference best practices : tailoring services to your library

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Virtual reference best practices : tailoring services to your library

Author:	M Kathleen Kern
Publisher:	Chicago : American Library Association, ©2009.
Edition/Format:	Book : EnglishView all editions and formats
Rating:	(not yet rated) 0 with reviews - Be the first.

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Additional Physical Format:	Online version: Kern, M. Kathleen. Virtual reference best practices. Chicago : American Library Association, c2009 (OCoLC)676866569
Material Type:	Internet resource
Document Type:	Book, Internet Resource
All Authors / Contributors:	M Kathleen Kern Find more information about:
ISBN:	9780838909751 0838909752
OCLC Number:	222250186
Description:	viii, 148 p. : ill. ; 28 cm.
Contents:	Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting expectations of who, when, and what -- Selecting software -- Communication : do I have to learn a new language? -- Determining a staffing model -- Assessing the costs : budgeting for virtual reference -- Collaborative virtual reference -- Aspects of training -- Marketing your virtual reference service -- Assessment and evaluation : how are we doing? -- The road ahead : next steps and emerging technologies.
Responsibility:	M. Kathleen Kern.
More information:	Table of contents only

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