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The virtual reference desk : creating a reference future

Author: R David Lankes
Publisher: New York : Neal-Schuman Publishers, ©2006.
Series: Virtual reference desk series.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Who could have imagined the impact on librarianship of technologies such as online chat, text messaging, and RSS feeds? This book aims to guide librarians through training and staffing models, by  Read more...

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: R David Lankes
ISBN: 1555705553 9781555705558
OCLC Number: 61731355
Description: xiii, 226 pages ; 23 cm.
Contents: Bringing together teens and chat reference : reconsidering "the match made in heaven" / Laura Kortz, Sharon Morris, and Louise W. Greene --
Investigating interpersonal communication in chat reference : dealing with impatient users and rude encounters / Marie L. Radford --
Training for online virtual reference : measuring effective techniques / Eileen G. Abels and Malissa Ruffner --
Staffing for live electronic reference : balancing service and sacrifice / Joe Blonde --
Establishing metric performance targets for a virtual reference service : counting totals and beyond / Deb Hutchison and Michele Pye --
Creating the infrastructure for digital reference research : examining the Digital Reference Electronic Warehouse (DREW) Project / Scott Nicholson and R. David Lankes --
Managing a full scale, 24/7, reference service consortia : integrating specialists from public and academic libraries / Vera Daugaard, Morten Fogh, and Ellen Nielsen --
Creating a knowledge base : analyzing a veteran reference librarian's brain / Charles Early, Andrea Japzon, and Sarah Endres --
Building wi-fi technology and a new mobile service model : creating change in information service delivery at the Orange County (Florida) Library System / Kathryn Robinson --
Building a virtual community : repurposing professional tools for team-based experiential learning / Karen Wenk.
Series Title: Virtual reference desk series.
Responsibility: edited by R. David Lankes [and others].
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"Recommended for any librarian involved in the world of reference... virtual or otherwise." "Overall, the strengths of this book are its practicality and the wide variety of contexts and issues Read more...

 
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