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Virtual reference : from competencies to assessment

Publisher: London : Facet publ., cop. 2008.
Edition/Format:   Print book : English

Discusses the building of consortia, motivational and coaching techniques for staff, instant messaging options, the creation of subject-specific taxonomies, how to improve interpersonal  Read more...


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Document Type: Book
ISBN: 9781856046381 1856046389
OCLC Number: 470818036
Notes: Bibliogr. p. 192. Index.
Description: 1 vol. (206 p.) ; 23 cm
Contents: PART 1: STARTING UP Introduction. The Virtual Reference Desk Conferences as a Revelatory Case - R David Lankes 1. Creating Your Own Consortium in Less than Six Months: A True Story of Virtual Reference - Helene Lafrance, Locke Morrisey and Judy Trump 2. Implementing VR on the Fly: Staff Motivation and Buy-In - Clare Ogbaa, Lorin Flores Fisher and Lisa Ancelet PART 2: BRANCHING OUT 3. Adding Instant Messaging to an Established Virtual Reference Service: Asking "r u there?" - Pam Sessoms and Jean Ferguson 4. Responding to Triage Taxonomy: Answering Virtual Medical Questions - Catherine Arnott Smith 5. The Evolving Role of Reference Librarians in the Health Sciences Environment - Gabriel R Rios PART 3: Ongoing Improvement 6. Examining Interpersonal Communication in Virtual Reference Encounters: The Library LAWLINE Consortium - Marie L Radford 7. Assessing Inappropriate Use: Learning from the AskColorado Experience - Jack Madness and Sarah Naper PART 4: PULLING IT TOGETHER: VR TRAINING 8. Meeting the Challenges of Reference Services in a Hybrid Environment: Teahcing LIS Students Today - Debbie L Rabina 9. A Comprehensive VR Training Program - Joann Wasik.
Responsibility: edited by R. David Lankes ... [et al.].
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"Virtual reference services in Britain have developed somewhat differently from those in the USA but useful pointers will be gained by reviewing the research and experience reported in this volume." Read more...

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