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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/438516025 Title: The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments Author: Diane Kaye Kovacs Publisher: New York : Neal-Schuman Publishers, cop. 2007. ISBN/ISSN: 1555705987 9781555705985 OCLC:438516025

  
  

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The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments

Author:	Diane Kaye Kovacs
Publisher:	New York : Neal-Schuman Publishers, cop. 2007.
Edition/Format:	Book : EnglishView all editions and formats
Rating:	(not yet rated) 0 with reviews - Be the first.