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The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments
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The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments

Author: Diane K Kovacs
Publisher: New York : Neal-Schuman Publishers, ©2007.
Edition/Format:   Book : EnglishView all editions and formats
Summary:
Rebecca Brumley provides this book with CD-Rom with solutions, new ideas for service in your library, and comparisons to measure your policies against.
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Additional Physical Format: Online version:
Kovacs, Diane K. (Diane Kaye), 1962-
Virtual reference handbook.
New York : Neal-Schuman Publishers, c2007
(OCoLC)741860510
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Diane K Kovacs
ISBN: 1555705987 9781555705985
OCLC Number: 74915516
Description: xvii, 132 p. ; 23 cm.
Contents: Technical, communications, and reference skills and knowledge for virtual reference librarians --
Acquire and improve technical skills and knowledge for virtual reference --
Practice and expand communications skills and knowledge for the virtual reference interview --
Maintain and build reference skills and knowledge.
Responsibility: Diane K. Kovacs.
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Abstract:

Rebecca Brumley provides this book with CD-Rom with solutions, new ideas for service in your library, and comparisons to measure your policies against.

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