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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/74915516 Title: The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments Author: Diane K Kovacs Publisher: New York : Neal-Schuman Publishers, ©2007. ISBN/ISSN: 1555705987 9781555705985 OCLC:74915516

  
  

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• Electronic reference services (Libraries)
• Bibliothèques -- Services de référence.
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The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments

Author:	Diane K Kovacs
Publisher:	New York : Neal-Schuman Publishers, ©2007.
Edition/Format:	Book : EnglishView all editions and formats
Summary:	Rebecca Brumley provides this book with CD-Rom with solutions, new ideas for service in your library, and comparisons to measure your policies against.
Rating:	(not yet rated) 0 with reviews - Be the first.