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The virtual reference librarian's handbook

Author: Anne Grodzins Lipow
Publisher: Berk[e]ley [Calif.] : Library Solutions Press ; New York : Neal-Schuman, ©2003.
Edition/Format:   Print book : CD for computer : EnglishView all editions and formats
Database:WorldCat
Summary:
A guide to virtual reference libraries that illustrates the benefits of virtual reference and offers librarians advice on how it can be incorporated to their libraries. Includes a CD-ROM featuring forms, surveys, exercises, and links to all of the Web sites cited in the book.
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Genre/Form: CD-ROM
Lehrbuch
Handbooks and manuals
Handbooks, manuals, etc
Guides, manuels, etc
Handbooks
Additional Physical Format: Online version:
Lipow, Anne Grodzins, 1935-
Virtual reference librarian's handbook.
Berk[e]ley, [Calif.] : Library Solutions Press ; New York : Neal-Schuman, ©2003
(OCoLC)606663455
Online version:
Lipow, Anne Grodzins, 1935-
Virtual reference librarian's handbook.
Berk[e]ley, [Calif.] : Library Solutions Press ; New York : Neal-Schuman, ©2003
(OCoLC)607848761
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Anne Grodzins Lipow
ISBN: 155570445X 9781555704452
OCLC Number: 50447858
Description: xxiii, 199 pages : illustrations ; 28 cm + 1 CD-ROM (4 3/4 in.)
Contents: Part I. Making the decision to go virtual : 1. Discover the benefits and confront the problems of virtual reference --
2. Get yourself in the virtual frame of mind --
3. Shop wisely --
Part II. Moving to the virtual reference desk : 4. Transfer what you know to what you do --
5. Update your library's policies --
6. Make your virtual reference desk a comfortable place --
Part III. Building a lively service : 7. Market and publicize the service in old and new ways --
8. Let the service sell itself --
Appendices: Virtual reference support materials.
Responsibility: Anne Grodzins Lipow.

Abstract:

This guide aims to help users rethink reference policies and workflow and learn new communication skills. It helps users learn: how to handle reference dialogues in the virtual world; and how to  Read more...

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"When considering whether to launch a reference service into cyberspace, your first step should be to consult this book...An absolute essential."

 
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