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The virtual reference librarian's handbook

Author: Anne G Lipow
Publisher: New York : Neal-Schuman Publishers, 2002.
Edition/Format:   Book : EnglishView all editions and formats
Database:WorldCat
Summary:

This guide aims to help users rethink reference policies and workflow and learn new communication skills. It helps users learn: how to handle reference dialogues in the virtual world; and how to  Read more...

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Genre/Form: Handbooks, manuals, etc
Document Type: Book
All Authors / Contributors: Anne G Lipow
ISBN: 155570445X : 9781555704452
OCLC Number: 264665000
Notes: Includes CD-ROM.
Description: xxiii, 197 p. : ill. ; 28 cm.
Responsibility: Anne Grodzins Lipow.

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"When considering whether to launch a reference service into cyberspace, your first step should be to consult this book...An absolute essential."

 
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