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Virtual reference service : from competencies to assessment

Author: R David Lankes; Philip Nast
Publisher: New York : Neal-Schuman Publishers, ©2008.
Series: Virtual reference desk series.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:

Discusses the building of consortia, motivational and coaching techniques for staff, instant messaging options, the creation of subject-specific taxonomies, how to improve interpersonal  Read more...

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Genre/Form: Case studies
Additional Physical Format: Online version:
Virtual reference service.
New York : Neal-Schuman Publishers, ©2008
(OCoLC)682390876
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: R David Lankes; Philip Nast
ISBN: 9781555705282 1555705286 1856046389 9781856046381
OCLC Number: 145732820
Description: xv, 206 pages : illustrations ; 23 cm.
Contents: Creating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump --
Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet --
Adding instant messaging to an established virtual reference service : asking "r u there?" / Pam Sessoms and Jean Ferguson --
Responding to triage taxonomy : answering virtual medical questions / Catherine Arnott Smith --
The evolving role of reference librarians in the health sciences environment / Gabriel R. Rios --
Examining interpersonal communication in virtual reference encounters : the Library LAWLINE Consortium / Marie L. Radford --
Assessing inappropriate use : learning from the AskColorado experience / Jack Maness and Sarah Naper --
Meeting the challenges of reference service in a hybrid environment : teaching LIS students today / Debbie L. Rabina --
A comprehensive VR training program / Joann Wasik.
Series Title: Virtual reference desk series.
Responsibility: R. David Lankes [and others] ; edited by Philip Nast.
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"Virtual reference services in Britain have developed somewhat differently from those in the USA but useful pointers will be gained by reviewing the research and experience reported in this volume." Read more...

 
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